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The Mediation Role of Co-Worker Support on The Effect of Technological Stress on Employees' Work Performance

Yıl 2024, , 87 - 100, 30.06.2024

Aysun Devrim Yemenici , Öznur Bozkurt

https://doi.org/10.52791/aksarayiibd.1457813

Öz

Technological developments closely affect today's working life. While technology's benefits reflect positively on how employees do business in terms of time and performance, it also causes some pressures to arise in their inner world. These pressures on employees are called "technological stress". It is thought that technological stress in employees will also affect their job performance. Measuring whether technological stress in employees affects individual job performance through colleague support is the starting point of this study. Research data was collected by survey technique from 267 employees in the textile industry operating in Düzce province. The data of the research was analyzed with SPSS and AMOS programs. The research findings concluded that employees experienced moderate technological stress, but their job performance was higher. It has been found that there are significant relationships between technological workload and technological complexity, which are dimensions of technological stress, and job performance. That colleague support has a partial mediating effect in this relationship

Anahtar Kelimeler

Technological stress Individual job performance Colleague support

Kaynakça

  • Anyaoku, E. N., Osuigwe, N. E., & Oguaka, C. N. (2015). Technology and job satisfaction in academic libraries: Role of leadership style and librarians’ attitude. International Journal of Library Science, 4(4), 73-80. https://doi.org/10.5923/j.library.20150404.02.
  • Arnetz, B.B., & Wiholm, C. (1997). Technological Stress: Psychophysiological Symptoms in Modern Offices. Journal of Psychosomatic Research, 43, 35-42. http://dx.doi.org/10.1016/S0022-3999(97)00083-4.
  • Arslan A, Gül H. (2023) The Effect of Perceived Coworkers’ Support on Overall Job Performance: A Study on Medical Secretaries. Journal of Economics and Administrative Sciences 24(3): 317-330.
  • Baron, R. M., & Kenny, D. A. (1986). The Moderator-mediator Variable Distinction In Social Psychological Research: Conceptual, Strategic, and Statistical Considerations. Journal of Personality and Social Psychology, 51(6): 1173-1182.
  • Beehr, T. A., Jex, S. M., Stacy, B. A., & Murray, M. A. (2000). Work stressors and coworker support as predictors of individual strain and job performance. Journal of Organizational Behavior, 21, 391-405.
  • Beja, D. (2024). Job performance levels: Individual, corporate, collective and generational. Ana Alice Vilas Boas (ed), Human Resource Management - An Update, IntechOpen, http://dx.doi.org/10.5772/intechopen.1002696.
  • Bono, J. E., Glomb, T. M., Shen, W., Kim, E., & Koch, A. J. (2013). Building Positive Resources: Effects of Positive Events and Positive Reflection on Work Stress and Health. Academy of Management Journal, 56(6): 1601-1627.
  • Bothma, F. C., & Roodt, G. (2012). Work-based identity and work engagement as potential antecedents of task performance and turnover intention: Unravelling a complex relationship. SA Journal of Industrial Psychology, 38(1), 27-44.
  • Britton, J., Day, M., Holzworth, A., & Shawcross, M. (2000). Technostress: Real issues, Real Solutions. University of Denver, USA.
  • Brod, C. (1984). Technostress: The Human Cost of the Computer Revolution. Addison-Wesley Publishing Company, Reading, USA.
  • Brotheridge, C. M. (2001). A comparison of alternative models of coping: Identifying relationships among coworker support, workload, and emotional exhaustion in the workplace. International Journal of Stress Management, 8, 1-14.
  • Carlotto, M. S., Wendt, G. W., & Jones, A. P. (2017). Technostress, career commitment, satisfaction with life, and work-family interaction among workers in information and communication technologies. Actualidades En Psicología, 31(122), 91–102. https://doi.org/10.15517/ap.v31i122.22729.
  • Carvalho, O. W. F., & d’Angelo, M. J. (2021). Technological stress and the intention to stay in organizations: do the quality of life and work-home conflict mediate this relationship? Contextus–Contemporary. Journal of Economics and Management, 19(12), 176-196. https://doi.org/10.19094/contextus.2021.62600.
  • Champion, S. (1988). Technostress: Technology’s toll, School Library Journal, 35(3): 48-51.
  • Charlton, J. P. (2010). No. It’s Not OK Computer! Computer-Related Stress In TheWorkplace, Business Advice Available online: http://www.freshbusinessthinking.com/business_advice.php?CID=0&AID=5202&PGID=1 E.T:07.05.2013.
  • Cho, L. S. (2017). Colleague Support and Role Clarity in Promoting the Work Engagement of Frontliners in Malaysian Hotels. Performance Improvement Quarterly, 29(4): 389–405. Doi: 10.1002/piq.21234.
  • Choi, H.S., Kim, T.G., & Cho, Y.G. (2011) A Study on the effects of technostress on flow and continuous use of smartphone. Cyber Journal of Korean Institute of Information Technology, 8, 175-184. http://dx.doi.org/10.6109/jkiice.2011.15.1.175.
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  • Cowan, R., Sanditov, B., & Weehuizen, R. (2011). Productivity Effects Of Innovation, Stress and Social Relations. Journal of Economic Behavior and Organization. 79 (3), 165-182.
  • Çınar, Ş. (2024). 112 Acil yardım ambulansı çalışanlarında iş performansı. Paramedik ve Acil Sağlık Hizmetleri Dergisi, 5(1), 9-22. https://doi.org/10.54862/pashid.1336227
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Çalışanlardaki Teknolojik Stresin Bireysel İş Performansı Üzerindeki Etkisinde Çalışma Arkadaşı Desteğinin Aracılık Rolü

Yıl 2024, , 87 - 100, 30.06.2024

Aysun Devrim Yemenici , Öznur Bozkurt

https://doi.org/10.52791/aksarayiibd.1457813

Öz

Teknolojik gelişmeler, günümüz çalışma hayatını yakından etkilemektedir. Teknolojinin getirileri çalışanların iş yapma şekillerine zaman ve performans açısından olumlu olarak yansırken, iç dünyalarında birtakım baskıların oluşmasına da sebep olmaktadır. Çalışanlar üzerinde oluşan bu baskılara “teknolojik stres” adı verilmektedir. Çalışanlarda oluşan teknolojik stresin bireysel iş performanslarını da etkileyeceği düşünülmektedir. Çalışanlardaki teknolojik stresin, bireysel iş performansını çalışma arkadaşı desteği aracılığıyla etkileyip etkilemediğinin ölçülmesi, bu çalışmanın çıkış noktasını oluşturmaktadır. Araştırma verileri, Düzce ilinde faaliyet gösteren tekstil sektöründeki 267 çalışandan anket tekniği ile toplanmıştır. Araştırmanın verileri, SPSS ve AMOS programlarıyla analiz yapılmıştır. Araştırmanın bulgularında, çalışanların orta düzeyde teknolojik stres yaşadıkları; fakat iş performanslarının da yüksek olduğu sonucuna ulaşılmıştır. Teknolojik stresin boyutlarından teknolojik iş yükü ve teknolojik karmaşıklık ile iş performansı arasında anlamlı ilişkilerin olduğu ve bu ilişkide çalışma arkadaşı desteğinin kısmi aracılık etkisinin olduğu bulunmuştur.

Anahtar Kelimeler

Teknolojik stres Bireysel iş performansı Çalışma arkadaşı desteği

Kaynakça

  • Anyaoku, E. N., Osuigwe, N. E., & Oguaka, C. N. (2015). Technology and job satisfaction in academic libraries: Role of leadership style and librarians’ attitude. International Journal of Library Science, 4(4), 73-80. https://doi.org/10.5923/j.library.20150404.02.
  • Arnetz, B.B., & Wiholm, C. (1997). Technological Stress: Psychophysiological Symptoms in Modern Offices. Journal of Psychosomatic Research, 43, 35-42. http://dx.doi.org/10.1016/S0022-3999(97)00083-4.
  • Arslan A, Gül H. (2023) The Effect of Perceived Coworkers’ Support on Overall Job Performance: A Study on Medical Secretaries. Journal of Economics and Administrative Sciences 24(3): 317-330.
  • Baron, R. M., & Kenny, D. A. (1986). The Moderator-mediator Variable Distinction In Social Psychological Research: Conceptual, Strategic, and Statistical Considerations. Journal of Personality and Social Psychology, 51(6): 1173-1182.
  • Beehr, T. A., Jex, S. M., Stacy, B. A., & Murray, M. A. (2000). Work stressors and coworker support as predictors of individual strain and job performance. Journal of Organizational Behavior, 21, 391-405.
  • Beja, D. (2024). Job performance levels: Individual, corporate, collective and generational. Ana Alice Vilas Boas (ed), Human Resource Management - An Update, IntechOpen, http://dx.doi.org/10.5772/intechopen.1002696.
  • Bono, J. E., Glomb, T. M., Shen, W., Kim, E., & Koch, A. J. (2013). Building Positive Resources: Effects of Positive Events and Positive Reflection on Work Stress and Health. Academy of Management Journal, 56(6): 1601-1627.
  • Bothma, F. C., & Roodt, G. (2012). Work-based identity and work engagement as potential antecedents of task performance and turnover intention: Unravelling a complex relationship. SA Journal of Industrial Psychology, 38(1), 27-44.
  • Britton, J., Day, M., Holzworth, A., & Shawcross, M. (2000). Technostress: Real issues, Real Solutions. University of Denver, USA.
  • Brod, C. (1984). Technostress: The Human Cost of the Computer Revolution. Addison-Wesley Publishing Company, Reading, USA.
  • Brotheridge, C. M. (2001). A comparison of alternative models of coping: Identifying relationships among coworker support, workload, and emotional exhaustion in the workplace. International Journal of Stress Management, 8, 1-14.
  • Carlotto, M. S., Wendt, G. W., & Jones, A. P. (2017). Technostress, career commitment, satisfaction with life, and work-family interaction among workers in information and communication technologies. Actualidades En Psicología, 31(122), 91–102. https://doi.org/10.15517/ap.v31i122.22729.
  • Carvalho, O. W. F., & d’Angelo, M. J. (2021). Technological stress and the intention to stay in organizations: do the quality of life and work-home conflict mediate this relationship? Contextus–Contemporary. Journal of Economics and Management, 19(12), 176-196. https://doi.org/10.19094/contextus.2021.62600.
  • Champion, S. (1988). Technostress: Technology’s toll, School Library Journal, 35(3): 48-51.
  • Charlton, J. P. (2010). No. It’s Not OK Computer! Computer-Related Stress In TheWorkplace, Business Advice Available online: http://www.freshbusinessthinking.com/business_advice.php?CID=0&AID=5202&PGID=1 E.T:07.05.2013.
  • Cho, L. S. (2017). Colleague Support and Role Clarity in Promoting the Work Engagement of Frontliners in Malaysian Hotels. Performance Improvement Quarterly, 29(4): 389–405. Doi: 10.1002/piq.21234.
  • Choi, H.S., Kim, T.G., & Cho, Y.G. (2011) A Study on the effects of technostress on flow and continuous use of smartphone. Cyber Journal of Korean Institute of Information Technology, 8, 175-184. http://dx.doi.org/10.6109/jkiice.2011.15.1.175.
  • Clark, K., & Kalin, S. (1996) Technostressed out? How to cope in the digital age. Library Journal, 121, 30-32.
  • Cohen, L., Manion, L., & Morrison, K. (2007). Research methods in education, (6), New York: Routledge / Taylor and Francis Group.
  • Cowan, R., Sanditov, B., & Weehuizen, R. (2011). Productivity Effects Of Innovation, Stress and Social Relations. Journal of Economic Behavior and Organization. 79 (3), 165-182.
  • Çınar, Ş. (2024). 112 Acil yardım ambulansı çalışanlarında iş performansı. Paramedik ve Acil Sağlık Hizmetleri Dergisi, 5(1), 9-22. https://doi.org/10.54862/pashid.1336227
  • Çoban, R. ve Aydoğdu, T. (2020). Havacılık sektöründe zaman baskısının teknostrese etkisi: uçak bakım teknisyenleri üzerine bir araştırma. İşletme Araştırmaları Dergisi, 12(3), 2242- 2460. doi: 10.20491/İsarder.2020.985.
  • Çöl, G. (2008). Algılanan güçlendirmenin iş gören performansı üzerine etkileri. Doğuş Üniversitesi Dergisi, 9, 35-46. https://dergipark.org.tr/en/pub/doujournal/issue/66658/1042932.
  • Demerouti, E., Bakker, A. B., Nachreiner, F., & Schaufeli, W. B. (2001). The job demands-resources model of burnout. Journal of Applied Psychology, 86(3): 499-512.
  • Duan S. X. Deng H., & Wibowo S. (2023). Exploring the impact of digital work on work-life balance and job performance: a technology affordance perspective. Information Technology & People, 2009–2029. https://doi.org/10.1108/ITP-01-2021-0013.
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  • Goolsby, J.R. (1992) A theory of role stress in boundary spanning positions of marketing organizations. Journal of the Academy of Marketing Science, 20, 155-164. http://dx.doi.org/10.1007/BF02723455.
  • Gorman, M. (2001) Technostress and Library Values. Library Journal, 126, 48-50.
  • Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2014). Multivariate Data Analysis, (7). Harlow: Pearson New International Edition.
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  • House, J. S. ( 1981 ). Work stress and social support. London, England: Addison Wesley.
  • Isiakpona, C., & Adebayo, O. (2011) The Impact of technostress on librarians: A survey of covenant university library. The Information Manager, 11, 56-61.
  • Katz, D., & Kahn, R. L. (1978). The social psychology of organizations (2nd ed.). New York: John Wiley and Sons. Kinman, G., & Jones, F. (2005). Lay representations of workplace stress: What do people really mean when they say they are stressed? Work & Stress, 19(2): 101-120.
  • Kirkman, B. L., & Rosen, B. (1999). Beyond self-management: Antecedents and consequences of team empowerment. Academy of Management Journal, 42(1), 58-74. doi: 10.2307/256874.
  • Kumar, B. P. (2008). Prediction of job satisfaction, job performance, and organizational commitment for organizational communication and climate. Unpublished Doctoral Dissertation, Indian Institute of Technology, Kharagpur.
  • Küçükdursun, B., Özkan, T. S., Şahin, S., Doğan, B. ve Bozkurt, Ö. (2022). Çalışanların teknolojik stres algılarının bireysel iş performansına etkisinin incelenmesi: Düzce ili tekstil sektörü üzerine bir araştırma. Uluslararası İşletme Bilimi ve Uygulamaları Dergisi, 2(1), 17-34. https://dergipark.org.tr/tr/pub/ulisbud/issue/70219/1123527.
  • Laguador, J.M. (2013). Technology as a source of stress among employees: input to human resource management (A Review). International Journal of Information, Business and Management, 5(3): 77-82.
  • Lee, S. B., Lee, S. C., & Suh, Y. H. (2016). Technostress from mobile communication and its impact on quality of life and productivity. Total Quality Management & Business Excellence, 27(7-8), 775-790. https://doi.org/10.1080/14783363.2016.1187998.
  • Mallinckrodt, B., Abraham, W.T., Wei, M., & Russell, D.W. (2006). Advance in testing the statistical significance of mediation effects. Journal of Counseling Psychology, 53(3), 372-378.
  • Melchior, M., Caspi, A., Milne, B. J., Danese, A., Poulton, R., & Moffitt, T. E. (2007). Work stress precipitates depression and anxiety in young, working women and men. Psychological Medicine, 37(8), 1119–1129. https://doi.org/10.1017/S0033291707000414.
  • Melville, N., Kraemer, K., & Gurbaxani, V. (2004) Information Technology and Organizational Performance: An Integrative Model of IT business value. MIS Quarterly, 28, 283-322.
  • Molino, M., Ingusci, E., Signore, F., Manuti, A., Giancaspro, M. L., Russo, V., & Cortese, C. G. (2020). Wellbeing costs of technology use during Covid-19 remote working: An investigation using the Italian translation of the technostress creators scale. Sustainability, 12(15), 5911.https://doi.org/10.3390/su12155911.
  • Ng, T. W. H., & Sorenson, K. L., (2008). Toward a further understanding of the relationships between perceptions of support and work attitudes: A meta-analysis. Group and Organization Management, 33, 243-268.
  • Orlikowski, W. J., & Scott, S. V. (2008). 10 Sociomateriality: Challenging the separation of technology, work and organization. The Academy of Management Annals, 2(1): 433-474.
  • Osiceanu, M. E. (2015). Psychological implications of modern technologies: technofobia” versus “technophilia”. Procedia-Social and Behavioral Sciences, 180, 1137-1144.https://doi.org/10.1016/j.sbspro.2015.02.229.
  • Payne, R.L., Jabri, M.M., & Pearson, A.W. (1988) On the importance of knowing the affective meaning of job demands. Journal of Organizational Behaviour, 9, 149-158. http://dx.doi.org/10.1002/job.4030090206.
  • Pettit, J.D., Goris, J.R. & Vaught, B.C. (1997). An examination of organizational communication as a moderator of the relationship between job performance and job satisfaction. The Journal of Business Communication, 34:81–98.
  • Pincus, J. D. (1984). Study links communication and job perfor-mance. Communication World, 1:27–30.
  • Pincus, J. D. (1986). Communication satisfaction, job satisfaction, and job performance. Human Communication Research, 12:712–721. Pirkkalainen, H., Salo, M., Tarafdar, M., & Makkonen, M. (2019). Deliberate or instinctive? Proactive and reactive coping for technostress. Journal of Management Information Systems, 36(4), 1179-1212. https://doi.org/10.1080/07421222.2019.1661092.
  • Ragu-Nathan, T. S., Tarafdar, M., & Ragu-Nathan, B. S. (2008). The consequences of technostress for end users in organizations: Conceptual development and empirical validation. Journal of Management Information Systems, 19(4), 417-433. https://doi.org/10.1287/isre.1070.0165.
  • Rodwell, J. J, Kienzle, R., & Shadur, M. A. (1998). The relationships among work-related perceptions, employee attitudes, and employee performance: The integral role of communication. Human Resource Management, 37:3–4.
  • Rathi, S.R., & Islam, A. (2024). Work-life balance and job satisfaction as predictors of job performance among bankers: A Cross-Sectional Study. International Journal of Indian Psychology, 12(1), 120-129. DIP:18.01.011.20241201, DOI:10.25215/1201.011
  • Rotundo, M., & Sackett, P. R. (2002). The relative importance of task, citizenship, and counterproductive performance to global ratings of job performance: A policy capturing approach. Journal of Applied Psychology, 87(1), 66–80. doi:10.1037/0021- 9010.87.1.66.
  • Shankar, V., Kalyanam, K., Setia, P., Golmohammadi, A., Tirunillai, S., Douglass, T., et al. (2021). How technology is changing retail. J. Retail. 97:13–27.
  • Sigler, T.H., & Pearson, C.M. (2000). Creating an empowering culture: Examining the relationship between organizational culture and perceptions of empowerment, Journal of Quality Management, 5, 27–52. doi:10.1016/S1084-8568(00)00011-0.
  • Sobel, M. E. (1982). Asymptotic confidence intervals for indirect effects in structural equation models. Sociological Methodology, 13, 290-312. Doi:10.2307/270723.
  • Soror, A. A., Hammer, B. I., Steelman, Z. R., Davis, F. D., & Limayem, M. M. (2015). Good habits gone bad: Explaining negative consequences associated with the use of mobile phones from a dual systems perspective. Information Systems Journal, 25(4): 403-427.
  • Çınar, Ş. (2024). 112 Acil yardım ambulansı çalışanlarında iş performansı. Paramedik ve Acil Sağlık Hizmetleri Dergisi, 5(1), 9-22. https://doi.org/10.54862/pashid.1336227
  • Tarafdar, M., Tu, Q., Ragu-Nathan, B. S., & Ragu-Nathan, T. S. (2007). The impact of technostress on role stress and productivity. Journal of Management Information Systems, 24(1), 301-328. https://doi.org/10.2753/MIS0742-1222240109.
  • Tarafdar, M., Tu, Q., & Ragu-Nathan, T. S. (2010). Impact of technostress on end-user satisfaction and performance. Journal of Management Information Systems, 27(3), 303-334. https://doi.org/10.2753/MIS0742-1222270311.
  • Tarafdar, M., Tu, Q., Ragu-Nathan, T. S., & Ragu-Nathan, B. S. (2011). Crossing to the Dark Side: Examining Creators, Outcomes, and Inhibitors of Technostress. Communications of the ACM, 54(9): 113-120.
  • Tu, Q., Wang, K., & Shu, Q. (2005) Computer-Related Technostress in China. Communications of the ACM, 48, 77-81. http://dx.doi.org/10.1145/1053291.1053323
  • Türen, U., Erdem, H. ve Kalkın, G. (2015). İş yerinde tekno-stres ölçeği: havacılık ve bankacılık sektöründe bir araştırma. Çalışma İlişkileri Dergisi, 6(1), 1-19 https://dergipark.org.tr/tr/pub/cider/issue/29532/316978.
  • Wang, K., Shu, Q., & Tu, Q. (2008). Technostress under different organizational environments: An empirical investigation. Computers in Human Behavior, 24(6): 3002-3013.
  • Wang, W., Kakhki, M.D., & Uppala, V. (2017). The interaction effect of technostress and non-technological stress on employees’ performance. Emergent research forum paper, Twenty-third Americas Conference on Information Systems, Boston, 1-5.
  • Weil, M.M., & Rosen, L.D. (1997) Technostress: coping with technology @work @home @play. John Wiley & Sons Inc., Hoboken.
  • Xie, X. Y., Ling, C. D., Mo, S. J., & Luan, K. (2015). Linking colleague support to employees’ promotive voice: a moderated mediation model. PLOS ONE, 10(7): e0132123. doi:10.1371/journal.pone.0132123.
  • Yener, S. (2018). Teknostresin iş performansı üzerindeki etkisi: Tükenmişliğin aracı rolü. Afyon Kocatepe Üniversitesi Sosyal Bilimler Dergisi, 20(2), 85-101. doi: 10.32709/akusosbil.403114.
  • Yılmaz, Ş., & Aydoğan, D. (2024). Algılanan sosyal destek ve genel aidiyet düzeyinin sosyal medya bağımlılığı üzerine etkisinin incelenmesi. İstanbul Aydın Üniversitesi Sosyal Bilimler Dergisi, 16(2), 305-329.
  • Yoon, J., & Lim, J. C. (1999). Organizational support in the workplace: The case of Korean hospital employees. Human Relations, 52, 923-945.
Toplam 77 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Konular İşletme
Bölüm Araştırma Makalesi
Yazarlar

Aysun Devrim Yemenici 0000-0001-9623-1652

Öznur Bozkurt 0000-0002-8846-1850

Yayımlanma Tarihi 30 Haziran 2024
Gönderilme Tarihi 23 Mart 2024
Kabul Tarihi 25 Haziran 2024
Yayımlandığı Sayı Yıl 2024

Kaynak Göster

APA Yemenici, A. D., & Bozkurt, Ö. (2024). Çalışanlardaki Teknolojik Stresin Bireysel İş Performansı Üzerindeki Etkisinde Çalışma Arkadaşı Desteğinin Aracılık Rolü. Aksaray Üniversitesi İktisadi Ve İdari Bilimler Fakültesi Dergisi, 16(2), 87-100. https://doi.org/10.52791/aksarayiibd.1457813