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The Mediation Role of Co-Worker Support on The Effect of Technological Stress on Employees' Work Performance

Year 2024, , 87 - 100, 30.06.2024

Aysun Devrim Yemenici , Öznur Bozkurt

https://doi.org/10.52791/aksarayiibd.1457813

Abstract

Technological developments closely affect today's working life. While technology's benefits reflect positively on how employees do business in terms of time and performance, it also causes some pressures to arise in their inner world. These pressures on employees are called "technological stress". It is thought that technological stress in employees will also affect their job performance. Measuring whether technological stress in employees affects individual job performance through colleague support is the starting point of this study. Research data was collected by survey technique from 267 employees in the textile industry operating in Düzce province. The data of the research was analyzed with SPSS and AMOS programs. The research findings concluded that employees experienced moderate technological stress, but their job performance was higher. It has been found that there are significant relationships between technological workload and technological complexity, which are dimensions of technological stress, and job performance. That colleague support has a partial mediating effect in this relationship

Keywords

Technological stress Individual job performance Colleague support

References

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Çalışanlardaki Teknolojik Stresin Bireysel İş Performansı Üzerindeki Etkisinde Çalışma Arkadaşı Desteğinin Aracılık Rolü

Year 2024, , 87 - 100, 30.06.2024

Aysun Devrim Yemenici , Öznur Bozkurt

https://doi.org/10.52791/aksarayiibd.1457813

Abstract

Teknolojik gelişmeler, günümüz çalışma hayatını yakından etkilemektedir. Teknolojinin getirileri çalışanların iş yapma şekillerine zaman ve performans açısından olumlu olarak yansırken, iç dünyalarında birtakım baskıların oluşmasına da sebep olmaktadır. Çalışanlar üzerinde oluşan bu baskılara “teknolojik stres” adı verilmektedir. Çalışanlarda oluşan teknolojik stresin bireysel iş performanslarını da etkileyeceği düşünülmektedir. Çalışanlardaki teknolojik stresin, bireysel iş performansını çalışma arkadaşı desteği aracılığıyla etkileyip etkilemediğinin ölçülmesi, bu çalışmanın çıkış noktasını oluşturmaktadır. Araştırma verileri, Düzce ilinde faaliyet gösteren tekstil sektöründeki 267 çalışandan anket tekniği ile toplanmıştır. Araştırmanın verileri, SPSS ve AMOS programlarıyla analiz yapılmıştır. Araştırmanın bulgularında, çalışanların orta düzeyde teknolojik stres yaşadıkları; fakat iş performanslarının da yüksek olduğu sonucuna ulaşılmıştır. Teknolojik stresin boyutlarından teknolojik iş yükü ve teknolojik karmaşıklık ile iş performansı arasında anlamlı ilişkilerin olduğu ve bu ilişkide çalışma arkadaşı desteğinin kısmi aracılık etkisinin olduğu bulunmuştur.

Keywords

Teknolojik stres Bireysel iş performansı Çalışma arkadaşı desteği

References

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  • Arnetz, B.B., & Wiholm, C. (1997). Technological Stress: Psychophysiological Symptoms in Modern Offices. Journal of Psychosomatic Research, 43, 35-42. http://dx.doi.org/10.1016/S0022-3999(97)00083-4.
  • Arslan A, Gül H. (2023) The Effect of Perceived Coworkers’ Support on Overall Job Performance: A Study on Medical Secretaries. Journal of Economics and Administrative Sciences 24(3): 317-330.
  • Baron, R. M., & Kenny, D. A. (1986). The Moderator-mediator Variable Distinction In Social Psychological Research: Conceptual, Strategic, and Statistical Considerations. Journal of Personality and Social Psychology, 51(6): 1173-1182.
  • Beehr, T. A., Jex, S. M., Stacy, B. A., & Murray, M. A. (2000). Work stressors and coworker support as predictors of individual strain and job performance. Journal of Organizational Behavior, 21, 391-405.
  • Beja, D. (2024). Job performance levels: Individual, corporate, collective and generational. Ana Alice Vilas Boas (ed), Human Resource Management - An Update, IntechOpen, http://dx.doi.org/10.5772/intechopen.1002696.
  • Bono, J. E., Glomb, T. M., Shen, W., Kim, E., & Koch, A. J. (2013). Building Positive Resources: Effects of Positive Events and Positive Reflection on Work Stress and Health. Academy of Management Journal, 56(6): 1601-1627.
  • Bothma, F. C., & Roodt, G. (2012). Work-based identity and work engagement as potential antecedents of task performance and turnover intention: Unravelling a complex relationship. SA Journal of Industrial Psychology, 38(1), 27-44.
  • Britton, J., Day, M., Holzworth, A., & Shawcross, M. (2000). Technostress: Real issues, Real Solutions. University of Denver, USA.
  • Brod, C. (1984). Technostress: The Human Cost of the Computer Revolution. Addison-Wesley Publishing Company, Reading, USA.
  • Brotheridge, C. M. (2001). A comparison of alternative models of coping: Identifying relationships among coworker support, workload, and emotional exhaustion in the workplace. International Journal of Stress Management, 8, 1-14.
  • Carlotto, M. S., Wendt, G. W., & Jones, A. P. (2017). Technostress, career commitment, satisfaction with life, and work-family interaction among workers in information and communication technologies. Actualidades En Psicología, 31(122), 91–102. https://doi.org/10.15517/ap.v31i122.22729.
  • Carvalho, O. W. F., & d’Angelo, M. J. (2021). Technological stress and the intention to stay in organizations: do the quality of life and work-home conflict mediate this relationship? Contextus–Contemporary. Journal of Economics and Management, 19(12), 176-196. https://doi.org/10.19094/contextus.2021.62600.
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  • Charlton, J. P. (2010). No. It’s Not OK Computer! Computer-Related Stress In TheWorkplace, Business Advice Available online: http://www.freshbusinessthinking.com/business_advice.php?CID=0&AID=5202&PGID=1 E.T:07.05.2013.
  • Cho, L. S. (2017). Colleague Support and Role Clarity in Promoting the Work Engagement of Frontliners in Malaysian Hotels. Performance Improvement Quarterly, 29(4): 389–405. Doi: 10.1002/piq.21234.
  • Choi, H.S., Kim, T.G., & Cho, Y.G. (2011) A Study on the effects of technostress on flow and continuous use of smartphone. Cyber Journal of Korean Institute of Information Technology, 8, 175-184. http://dx.doi.org/10.6109/jkiice.2011.15.1.175.
  • Clark, K., & Kalin, S. (1996) Technostressed out? How to cope in the digital age. Library Journal, 121, 30-32.
  • Cohen, L., Manion, L., & Morrison, K. (2007). Research methods in education, (6), New York: Routledge / Taylor and Francis Group.
  • Cowan, R., Sanditov, B., & Weehuizen, R. (2011). Productivity Effects Of Innovation, Stress and Social Relations. Journal of Economic Behavior and Organization. 79 (3), 165-182.
  • Çınar, Ş. (2024). 112 Acil yardım ambulansı çalışanlarında iş performansı. Paramedik ve Acil Sağlık Hizmetleri Dergisi, 5(1), 9-22. https://doi.org/10.54862/pashid.1336227
  • Çoban, R. ve Aydoğdu, T. (2020). Havacılık sektöründe zaman baskısının teknostrese etkisi: uçak bakım teknisyenleri üzerine bir araştırma. İşletme Araştırmaları Dergisi, 12(3), 2242- 2460. doi: 10.20491/İsarder.2020.985.
  • Çöl, G. (2008). Algılanan güçlendirmenin iş gören performansı üzerine etkileri. Doğuş Üniversitesi Dergisi, 9, 35-46. https://dergipark.org.tr/en/pub/doujournal/issue/66658/1042932.
  • Demerouti, E., Bakker, A. B., Nachreiner, F., & Schaufeli, W. B. (2001). The job demands-resources model of burnout. Journal of Applied Psychology, 86(3): 499-512.
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There are 77 citations in total.

Details

Primary Language Turkish
Subjects Business Administration
Journal Section Research Article
Authors

Aysun Devrim Yemenici 0000-0001-9623-1652

Öznur Bozkurt 0000-0002-8846-1850

Publication Date June 30, 2024
Submission Date March 23, 2024
Acceptance Date June 25, 2024
Published in Issue Year 2024

Cite

APA Yemenici, A. D., & Bozkurt, Ö. (2024). Çalışanlardaki Teknolojik Stresin Bireysel İş Performansı Üzerindeki Etkisinde Çalışma Arkadaşı Desteğinin Aracılık Rolü. Aksaray Üniversitesi İktisadi Ve İdari Bilimler Fakültesi Dergisi, 16(2), 87-100. https://doi.org/10.52791/aksarayiibd.1457813