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A Literature Review on Brand Hate and Brand Avoidance as One of Its Outcomes
Abstract
This study aims to examine brand hate on a theoretical and conceptual basis in the context of brand avoidance, to evaluate selected existing research, to identify potential gaps, and to develop recommendations for future studies. Negative past experiences, symbolic incongruity, and ideological misalignment are recognized as factors that lead to brand hate, while brand avoidance, negative word-of-mouth, and brand retaliation are considered its outcomes. Given the evolving nature of literature, this study is significant in that it addresses research on brand hate within a holistic framework of brand avoidance, highlighting theoretical and methodological gaps. Accordingly, based on the literature review, several theoretical insights have been proposed on a scientific basis, along with suggestions for academic research.
Keywords
Etik Beyan
Derleme türü bir çalışma olduğundan etik kurul onayı gerekmemektedir.
Kaynakça
- Abbasi, A. Z., Fayyaz, M. S., Ting, D. H., Munir, M., Bashir, S., & Zhang, C. (2023). The moderating role of complaint handling on brand hate in the cancel culture. Asia-Pacific Journal of Business Administration, 15(1), 46-71. https://doi.org/10.1108/APJBA-06-2021-0246.
- Alba, J. W., & Lutz, R. J. (2013). Broadening (and narrowing) the scope of brand relationships. Journal of Consumer Psychology, 23(2), 265–268. https://doi.org/10.1016/j.jcps.2013.01.005.
- Arnold, M. J., Reynolds, K. E., Ponder, N., & Lueg, J. E. (2005). Customer delight in a retail context: investigating delightful and terrible shopping experiences. Journal of Business Research, 58(8), 1132-1145. https://doi.org/10.1016/j.jbusres.2004.01.006.
- Arzhanova, K. A., Beregovskaya, T. A., & Silina, S. A. (2020). The impact of the Covid-19 pandemic on consumer behavior and companies’ internet communication strategies. Research Technologies of Pandemic Coronavirus Impact (RTCOV 2020) (s. 50–57). Atlantis Press. https://www.atlantis-press.com/proceedings/rtcov-20/125945739
- Attiq, S., Hasni, M. J., & Zhang, C. (2023). Antecedents and consequences of brand hate: a study of Pakistan’s telecommunication industry. Journal of Consumer Marketing, 40(1), 1-14. https://doi.org/10.1108/JCM-04-2021-4615.
- Ayar, İ. (2023). Marka aşkı ve marka nefreti ilişkisi: Sevginin zamanla nefrete dönüşebileceği döngüsel dinamikler. K. Şahin, S. Kol, H. Çalışkan, A. Kırksekiz, & M. T. Yıldırım (Ed.). 21. Uluslararası Türk Dünyası Sosyal Bilimler Kongresi (s. 96–103). www.turkkongre.com. https://drive.google.com/file/d/1Wvp1Qqvxub17-LYw4gXktjwaOG1dRufz/view
- Aydınlıoğlu, Ö., & Susur, M. (2022). Marka aşkı ile marka nefreti ilişkisi: Aşk, nefrete dönüşür mü? 9. Uluslararası İletişim Günleri: Dijital Çağda İletişim Çalışmaları Sempozyumu, 16–18 Mayıs 2022 (s. 113–128). Üsküdar Üniversitesi. https://avesis.cumhuriyet.edu.tr/yayin/e70d7c59-f21e-491a-b060-8f406172d9e6/marka-aski-ile-marka-nefreti-iliskisi-ask-nefrete-donusur-mu
- Aziz, R., & Rahman, Z. (2022). Brand hate: a literature review and future research agenda. European Journal of Marketing, 56(7), 2014-2051. https://doi.org/10.1108/EJM-03-2021-0189.
Ayrıntılar
Birincil Dil
Türkçe
Konular
İşletme
Bölüm
Derleme
Erken Görünüm Tarihi
26 Haziran 2025
Yayımlanma Tarihi
30 Haziran 2025
Gönderilme Tarihi
10 Mayıs 2025
Kabul Tarihi
11 Haziran 2025
Yayımlandığı Sayı
Yıl 1970 Cilt: 17 Sayı: 2