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İşyeri Nezaketsizliğinin Sosyal Kaytarma Davranışı ve İşten Ayrılma Niyeti Üzerindeki Etkisinde Duygusal Tükenmenin Aracılık Rolü

Year 2014, Volume: 6 Issue: 1, 11 - 26, 31.01.2014

Pelin Kanten

Abstract

Bu çalışmada, işyeri nezaketsizliğinin sosyal kaytarma davranışı ve işten ayrılma niyeti üzerindeki etkisinde duygusal tükenmenin aracılık rolünün incelenmesi amaçlanmıştır. Literatürdeki çalışmalarda işgörenler tarafından algılanan işyeri nezaketsizliğinin bireysel ve örgütsel açıdan birçok olumsuz sonucu olduğu ileri sürülmektedir. Bu doğrultuda çalışmada işyeri nezaketsizliğinin olumsuz çıktıları kapsamında değerlendirilen sosyal kaytarma davranışı, duygusal tükenme ve işten ayrılma niyeti ele alınmıştır. Araştırma amacı doğrultusunda Ankara Organize Sanayi Bölgesinde savunma sanayi, bilişim ve inşaat sektöründe faaliyet gösteren 4 işletmenin 207 çalışanından anket tekniği ile veriler toplanmıştır. Elde edilen veriler, açıklayıcı ve doğrulayıcı faktör analizleri, korelasyon analizi, hiyerarşik regresyon analizi, sobel testi ve yapısal eşitlik modeli vasıtasıyla değerlendirilmiştir. Araştırma bulgularına göre, işyeri nezaketsizliğinin işten ayrılma niyeti üzerindeki etkisinde duygusal tükenmenin kısmi aracılık etkisinin olduğu belirlenmiştir. Bununla birlikte, işyeri nezaketsizliğinin sosyal kaytarma davranışı üzerindeki etkisinde duygusal tükenmenin aracılık rolüne sahip olmadığı görülmüştür.

Keywords

İşyeri Nezaketsizliği Sosyal Kaytarma Davranışı Duygusal Tükenme İşten Ayrılma Niyeti

References

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The Effect of Workplace Incivility on Social Loafing Behavior and Turnover Intention: Mediating Role of Emotional Exhaustion

Year 2014, Volume: 6 Issue: 1, 11 - 26, 31.01.2014

Pelin Kanten

Abstract

This study investigates the effect of workplace incivility on social loafing behavior and turnover intention and the mediating role of emotional exhaustion. In literature, studies suggest that workplace incivility have negative consequences for both individuals and organizations. Accordingly, this study aims to investigate some of the adverse effects of workplace incivility called as a social loafing behavior, emotional exhaustion and turnover intention. For the purpose of the study, data has been collected via survey method from the 207 employees who are working in four establishments located in Ankara organized industrial zones. In this respect, exploratory and confirmatory factor analysis, correlation, hierarchical regression analysis, sobel test and structural equation model applied to the data obtained from employees. Based on the findings, it is observed that emotional exhaustion has a partial mediating affect in the relationships between workplace incivility and turnover intention. However, it has been found that there is no mediating effect of emotional exhaustion in the relationships between workplace incivility and social loafing behavior.

Keywords

Workplace Incivility Social Loafing Behavior Emotional Exhaustion Turnover Intention

References

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  • Lider-Üye Bakker, A.B., Van Der Zee, K.I., Lewig, K.A., Dollard, M.F. (2002). The Relationship between the Big Five Personality Factors and Burnout: A Study among Volunteer Counselors. The Journal of Social Psychology, 135(5), 1-20.
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  • Basım, H.N., Begenirbaş, M., Yalçın, R.C. (2013). Effects of Teacher Personalities on Emotional Exhaustion: Mediating Role of Emotional Labor. Educational Sciences: Theory & Practice, 13(3), 1488-1496.
  • Baumeister, R.F. ve Bushman, B.J. (2011). Social Psychology and Human Nature, Comprehensive Edition: USA, Wadsworth Cengage Learning.
  • Bartlett II, J.E., Bartlett, M.E., Reio Jr.T.G., (2008). Workplace Incivility: Worker and Organizational Antecedents and Outcomes. Academy of Human Resource Development International Research Conference in the Americas, Panama City. 1-8.
  • Blau, G. ve Andersson, L. (2005). Testing a measure of instigated workplace incivility. Journal of Occupational and Organizational Psychology, 78, 595-614.
  • Chang. Y. (2008). Social Loafing and Moral Emotions: The Janus- Headed Aspect of Moral Identity. Degree of Master of Science in Organizational Effectiveness, Development, and Change. University of Delaware.
  • Chang, W., Wang, Y. ve Huang, T. (2013). Work Design– Related Antecedents of Turnover Intention: A Multilevel Approach. Human Resource Management, 52(1), 1-26.
  • Cortina, L.M., Magley, V.J., Williams, J.H., Langhout, R.D. (2001). Incivility in the Workplace: Incidence and Impact. Journal of Occupational Health Psychology. 6(1), 64-80.
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  • Davoudi, S.M.M., Fartash, K., Allahyari, M., Yarahmadi, H., (2013). Workplace Bullying and Turnover Intentions among Iranian Employees. International Journal of Research in Organizational Behavior and Human Resource Management, 1(1), 12-23.
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  • Doğan, A., Bozkurt, S. ve Demir, R. (2012). Sosyal Kaytarma Davranışı İle Algılanan Görev Görünürlüğü Arasındaki İlişkinin İncelenmesine Yönelik Bir Araştırma. Sosyal ve Ekonomik Araştırmalar Dergisi, 24, 53-79.
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There are 81 citations in total.

Details

Other ID JA43YU42UA
Journal Section Review Article
Authors

Pelin Kanten

Publication Date January 31, 2014
Published in Issue Year 2014Volume: 6 Issue: 1

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APA Kanten, P. (2014). İşyeri Nezaketsizliğinin Sosyal Kaytarma Davranışı ve İşten Ayrılma Niyeti Üzerindeki Etkisinde Duygusal Tükenmenin Aracılık Rolü. Aksaray Üniversitesi İktisadi Ve İdari Bilimler Fakültesi Dergisi, 6(1), 11-26.
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