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İŞ TATMİNİ, PERFORMANS, İŞ STRESİ VE İŞTEN AYRILMA NİYETİ ARASINDAKİ İLİŞKİLERİN İNCELENMESİ: HASTANE ÖRNEĞİ

Yıl 2015, Sayı: 4, 39 - 64, 25.11.2015

Öz

Bu araştırma Elazığ ilinde bir devlet hastanesinde görev yapan hastane çalışanlarının performansı, iş stresi, iş tatmini ve işten ayrılma niyetleri arasındaki ilişkiyi belirlemek amacıyla yapılmıştır. Ayrıca araştırmada performans üzerinde iş tatmini ve iş stresinin etkileri de sorgulanmıştır. Bunun yanında araştırmada işten ayrılma niyeti üzerinde; iş tatmini, iş stresi ve performansın etkileri sorgulanmıştır. Araştırma sonucunda hastanede görev yapan 196 kişiye ulaşılmıştır. Araştırma anket esasına dayalı kesitsel bir araştırmadır. Algılanan Stres Ölçeği, Minnesota İş Tatmini Anketi, İşten Ayrılma Niyeti Ölçeği ve Performans Ölçeği veri toplamak için kullanılmıştır. 5’li Likert ölçeğine göre değerlendirildiğinde iş tatmini ortalaması 3,29, performans ortalaması 4,25 ve iş stresi ortalaması 2,74 ve işten ayrılma niyeti ortalaması 2,28 bulunmuştur. Çalışanların, performans, iş tatmini, iş stresi ve işten ayrılma niyeti arasında anlamlı ilişkiler bulunmuştur. İş tatmini ve iş stresinin, performansın önemli birer belirleyicisi olduğu; performansın ise işten ayrılma niyetinin önemli bir belirleyicisi olduğu bulunmuştur.

Kaynakça

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ANALYSING THE RELATIONSHIP BETWEEN JOB SATISFACTION, PERFORMANCE, JOB STRESS AND THE INTENTION TO LEAVE: HOSPITAL CASE

Yıl 2015, Sayı: 4, 39 - 64, 25.11.2015

Öz

The purpose of this study is to analyze the relationship between performance, job stress, job satisfaction and the intention to leave among hospital staff in a public hospital in Elazığ. In addition to this, this study analyzes both the impacts of job satisfaction and job stress on performance of hospital staff and the effects of job satisfaction, job stress and performance on personnel’s intention to leave. The research includes 196 staff and it is based on questionnaire and cross sectional study. The Perceived Stress Scale, Minnesota Job Satisfaction Questionnaire, Intention to Leave Questionnaire and Employee Performance Scale are used for data collection. When evaluated with 5 point Likert Scale, the means of job satisfaction, performance, job stress, and intention to leave are found 3,29, 4,25, 2,74, 2,28 respectively. It is found that there is a significant relationship between performance, job satisfaction, job stress and the intention to leave. It is found that job satisfaction and job stress are significant predictors for performance, and performance is a significant predictor for the intention to leave.

Kaynakça

  • • AGHO, A., MUELLER, C. and PRICE, J., (1993), Determinants of employee job satisfaction: An empirical test of a causal model, Human Relations 46 (4), 1007-1027.
  • • ALASMARI, H.M. and DOUGLAS, C., (2012), Job satisfaction and intention to leave among critical care nurses in Saudi Arabia, Middle East Journal of Nursing, 6(4), 3-12.
  • • AL-FAIFY, N. A., (2012), Relationship Between Occupational Stress and Job Satisfaction of Radiologic Technologists Working in Saudi Arabia, (Ph. D. Thesis), University Of Phoenix, USA.
  • • AMOS, E. and WEATHERINGTON, B., (2008), An analysis of the relation between employee-organization value congruence and employee attitudes, Journal of Psychology, 142 (6), 615-632.
  • • BARAK, M. E. M., NISSLY, J. A. and LEVIN, A., (2001), Antecedents to retention and turnover among child welfare, social work, and other human service employees: What can we learn form past research? A review and metanalyis, The Social Service Review, 75 (4), 625-661.
  • • BARTLETT, K. R., (1999), The relationship between training and organizational commitment in the health care field, (Ph. D. Thesis), The University of Illınois, Urbana, Chicago, USA.
  • • BARTRAM, T., CASIMIR, G., DJURKOVIC, N., LEGGAT, S. G. and STANTON, P., (2012), Do perceived high performance work systems influence the relationship between emotional labour, burnout and intention to leave? A study of Australian nurses, Journal of Advanced Nursing, 68 (7): 1567-78.
  • • BAUMEISTER, R. F. and LEARY, M. R., (1995), The need to belong: Desire for interpersonal attachments as a fundamental human motivation, Psychological Bulletin, 117 (33), 497-529.
  • • BOUWKAMP, J. C., (2008), The work values and job satisfaction of family physicians, (Ph. D. Thesis), Department of Counseling and Educational Psychology, Indiana University, USA.
  • • BUTLER, J., (1991), Toward understanding and measuring conditions of trust: Evolutions of a condition of trust inventory, Journal of Management 17 (4), 643-663.
  • • CABLE, D. and PARSONS, C. K., (2001), Socialization tactics and person-organization fit, Personnel Psychology 54 (1), 1-23.
  • • CAMPBELL, J. P., (1990), Modeling the performance prediction problem in industrial and organizational psychology, In: Dunnette MD, Hough LM, eds. Handbook of Industrial and Organizational Psychology, Palo Alto, CA: Consulting Psychologists Press; ss. 687–732.
  • • CHET, R., RYAN, A., SCHMEIDER, R., PARRA, L. and SMITH, P., (1998), The relation between job level and job satisfaction, Group and Organization Management 23(4), 470-495.
  • • ÇEKMECELIOĞLU, H., (2006), İş tatmini ve örgütsel bağlılık tutumlarının işten ayrılma niyeti ve verimlilik üzerindeki etkilerinin değerlendirilmesi: Bir araştırma, İş Güç Endüstri İlişkileri ve İnsan Kaynakları Dergisi, Cilt: 8 Sayı: 2, ss.153-168.
  • • DING, C.G. and LIN, C., (2006), Comparing the effects of determinants of turnover intentions between Taiwanese and US hospital employees, Human Resource Development Quarterly, 17 (4), 403-421.
  • • EL-JARDALI, F., JAMAL, D., ABDALLAH, A. and KASSAK, K., (2007), Human Resources for health planning and management in the Eastern Mediterranean Region: Facts, gaps and forward thinking for research and policy, Human Resources for Health, 5 (9).
  • • EREN, S. S. ve HAYATOĞLU, Ö., (2011), Etik ikliminin satış elemanlarının iş tutumlarına ve iş performanslarına etkisi: İlaç sektöründe bir uygulama, ZKÜ Sosyal Bilimler Dergisi, 7 (14), 109-128.
  • • ERGUN, G., (2008), Sağlık işletmelerinde örgütsel stresin işgücü performansıyla etkileşiminin incelenmesi, Yayınlanmış Yüksek Lisans Tezi. Dokuz Eylül Üniversitesi Sosyal Bilimler Enstitüsü, İzmir.
  • • ERKUŞ, A. ve FINDIKLI, M.A., (2013), Psikolojik sermayenin iş tatmini, iş performansı ve işten ayrılma niyeti üzerindeki etkisine yönelik bir araştırma, İstanbul Üniversitesi İşletme Fakültesi Dergisi, 42 (2), 302-318.
  • • FAYERS, P. M. and HAND, D. J., (2002), Causal variables, indicator variables and measurement scales: An example from quality of life, J Royal Statist Soc.165, 233-261.
  • • FIRTH, L., MELLOR, D. J., MOORE, K. A. and LOQUET, C., (2004), How can managers reduce employee intention to quit?, Journal of Managerial Psychology, 19 (2), 170-187.
  • • FISHER, C. D., (2005), Why do lay people believe that satisfaction and performance are correlated? Possible sources of a commonsense theory, Journal of Organizational Behavior, 24 (6), 753-777.
  • • FORD, R., SIVO, S., FOTTLER, M., DICKSON, D., BRADLEY, K., JOHNSON, L., (2006), Aligning internal organizational factors with a service excellence mission: An exploratory investigation in healthcare, Health Care Management Review, 31 (4), 259-269.
  • • GREGORY, A., (2011), Transformational leadership, job satisfaction, organizational commitment, and non-supervisory nurses' intention to leave, (Ph. D. Thesis), Lynn University, USA.
  • • GRIFFETH, R.W., HOM, P.V. and GAERTNER, S., (2000), A meta-analysis of antecedents and correlates of employee turnover: update, moderator tests, and research implications for the next millennium, Journal of Management, 26 (3), 463–488.
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  • • GÜÇLÜ, N., (2001), Stres Yönetimi, G.Ü. Gazi Eğitim Fakültesi Dergisi, 21(1), 91-109.
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  • • JUDGE, T. A., BONO, J. E., THORESON, C. J. and PATTON, G. K., (2001), The job satisfaction–job performance relationship: A qualitative and quantitative review, Psychol Bull, 127: 376–407.
  • • JUDGE, T. A. and COLQUITT, J. A., (2004), Organizational justice and stress: The mediating role of work–family conflict, Journal of Applied Psychology, 89 (3), 395-404.
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  • • KAYA, E., (2010), İş stresi ve tükenmişlik duygusunun işten ayrılma niyeti üzerine etkileri: Sağlık personeli üzerinde bir uygulama, Gebze Yüksek Teknoloji Enstitüsü Sosyal Bilimler Enstitüsü, Yayınlanmamış Yüksek Lisans Tezi, Gebze.
  • • KHAN, I., NAWAZ, A., KHAN, F., KHAN, H. and YAR, N. B., (2013), Determining the impact of demographics on the intention to leave of academicians in HEIs of the DCs like Pakistan, Global Journal of Management and Business Research Administration and Management, 13 (7), Version I.
  • • KIRKMAN, B. and ROSEN, B., (1997), A Model of teamwork empowerment, Research in Organizational Change and Development 10 (1), 131-167.
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  • • KOOPMANS, L., BERNAARDS, C. M., HILDEBRANDT, V. H., SCHAUFELI, W. B., DE VET, C. H. and VAN DER BEEK, A. J., (2011), Conceptual frameworks of individual work performance: A systematic review, JOEM, 53 (8), 856-866.
  • • MILLER, R, L. GRIFFIN, M, A. and HART, P. M., (1999), Personality and organizational health: The role of conscientiousness, Work & Stres, 13 (1), 7-19.
  • • MURRAR, A. and HAMAD, A., (2013), Relationship between job satisfaction and turnover intention: An empirical study on the it firms in Palestine, Interdisciplinary Journal of Research in Business. 2 (8), 67- 83.
  • • OLSON, J. M. and ZANNA, M. P., (1993), Attitudes and attitude change, Annual Review of Psychology, 44, 117-154.
  • • ÖZDEMİR, H. ve YAYLI, A., (2014), Çalışanın örgütsel bağlılığı, performansı ve işten ayrılma niyeti arasındaki ilişkinin belirlenmesine yönelik bir araştırma, Journal of Recreation and Tourism Research (JRTR), 1 (1), 48-58.
  • • ÖZER, G. ve GÜNLÜK, M., (2010), Örgütsel adaletin muhasebecilerin iş memnuniyeti ve işten ayrılma eğilimine etkisi, Gaziantep Üniversitesi Sosyal Bilimler Dergisi, 9 (2), 459-485.
  • • ÖZYER, K., (2010), Etik iklim ve işten ayrılma niyeti arasındaki ilişkide örgütsel bağlılık ve iş tatmininin düzenleyici rolü, Hacettepe Üniversitesi Sosyal Bilimler Enstitüsü, Yayınlanmamış Doktora Tezi, Ankara.
  • • PAILLÉ, P., (2011), Stressful work, citizenship behaviour and intention to leave the organization in a high turnover environment: Examining the mediating role of job satisfaction, Journal of Management Research, 3(1), 1-14.
  • • PAŞA, M., (2007), Stresin bireysel performans üzerindeki etkileri ve bir uygulama, Uludağ Üniversitesi Sosyal Bilimler Enstitüsü, Yayınlanmamış Doktora Tezi, Bursa.
  • • POOL, S., (1997), The Relationship of job satisfaction with substitutes of leadership, leadership behavior, and work motivation, The Journal of Psychology 13 (2): 271-283.
  • • PURANI, K. and SAHADEV, S., (2007), The moderating role of industrial experience in the job satisfaction, intention to leave relationship: An empirical study among salesmen in India, Journal of Business & Industrial Marketing, 23(7), 475-485.
  • • RAGEB, M. A., ABD-EL-SALAM, E. M., EL-SAMADICY, A. and FARID, S., (2013), Organizational commitment, job satisfaction and job performance as a mediator between role stressors and turnover intentions a study from an Egyptian cultural perspective, The Business & Management Review, 3 (2), 51-73.
  • • RUB, R.F., (2003), The Relationships between job stress, job performance, and social support among hospital nurses, (Ph. D. Thesis), The University of Iowa. USA.
  • • RUSBELT, C. E., FARRELL, D., ROGERS, G. and MAINOUS, A. G., (1988), Impact of exchange variables on exit, voice, loyalty and neglect: An integrative model of responses to decline job satisfaction, Academy of Management Journal, 31(3), 599- 627.
  • • SHIELDS, M. A. and WARD, M., (2001), Improving nurse retention in the National Health Service in England: The impact of job satisfaction on intention to quit, Journal of Health Economics, 20, 677-701.
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  • • TANNER, B.M., (2007), Analysis of the relationships among job satisfaction, organizational trust, and organizational commitment in an acute care hospital, (Ph. D. Thesis), Faculty of Saybrook Graduate School and Research Center. San Francisco, California, USA.
  • • TEL, H., KARADAĞ, M., TEL, H. ve AYDIN, S., (2003), Sağlık çalışanlarının çalışma ortamındaki stres yaşantıları ile baş etme durumlarının belirlenmesi, Hemşirelikte Araştırma Geliştirme Dergisi, 2, 13-23.
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  • • TURUNÇ, Ö., TABAK, A., ŞEŞEN, H. ve TÜRKYILMAZ, A., (2010), Çalışma yaşamı kalitesinin prosedür adalet, iş tatmini, iş stresi ve işten ayrılma niyetine etikisi, İş Güç Endüstri İlişkileri ve İnsan Kaynakları Dergisi, 12 (2), 117-134.
  • • TÜRK, K., EROĞLU, C. ve TÜRK, D., (2008), T. C. Devlet Hastanelerindeki çalışma koşullarının stres üzerindeki etkilerini ölçmeye yönelik bir araştırma: Geyve Devlet Hastanesi Örneği, Uluslararası İnsan Bilimleri Dergisi, 5 (1), 1-17.
  • • TZENG, H. M., (2002), The influence of nurses’ working motivation and job satisfaction on intention to quit: An empirical investigation in Taiwan, International Journal of Nursing Studies, 39, 867–878.
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  • • VAN SCOTTER, J. R., (2000), Relationships of task performance and contextual performance with turnover, job satisfaction, and affective commitment, Human Resource Management Review, 10, 79-95.
  • • VAROL, F., (2010), Örgütsel bağlılık ve iş tatmininin işten ayrılma niyetine etkisi: Konya ili ilaç sektörü çalışanları üzerine bir uygulama, Selçuk Üniversitesi, Sosyal Bilimler Enstitüsü, Yayınlanmamış Yüksek Lisans Tezi, Konya.
  • • VELOULSOU, C. and PAMGYRAKIS, G., (2004), Consumer brand managers' job stress, job satisfaction, perceived performance and intention to leave, Journal of Marketing Management, 20, 105-131.
  • • YILDIZ, S., SAVCI, G. ve KAPU, H., (2014), Motive edici faktörlerin çalışanların iş performansına ve işten ayrılma niyetine etkisi, Yönetim ve Ekonomi 21 (1), 233-249.
  • • YIN-FAH, B. C., FOON, Y. S., CHEE-LEONG, L. and OSMAN, S., (2010), An exploratory study on turnover intention among private sector employees, International Journal of Business and Management, 5 (8), 57-64.
Toplam 80 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Bölüm Makaleler
Yazarlar

Sabahattin Tekingündüz

Mehmet Top

Mustafa Seçkin Bu kişi benim

Yayımlanma Tarihi 25 Kasım 2015
Gönderilme Tarihi 25 Kasım 2015
Yayımlandığı Sayı Yıl 2015 Sayı: 4

Kaynak Göster

APA Tekingündüz, S., Top, M., & Seçkin, M. (2015). İŞ TATMİNİ, PERFORMANS, İŞ STRESİ VE İŞTEN AYRILMA NİYETİ ARASINDAKİ İLİŞKİLERİN İNCELENMESİ: HASTANE ÖRNEĞİ. Verimlilik Dergisi(4), 39-64.

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