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EXAMINING THE EFFECTS OF THE ROLE CONFLICT EXPERIENCED BY EMPLOYEES IN ORGANIZATIONS

Yıl 2019, Cilt: 1 Sayı: 2, 13 - 35, 18.11.2019

Öz

The
fact that organizations can survive in a constantly changing and developing
competitive environment, have a sustainable dynamic structure, and their
performance, productivity and the feeling of belonging to the organization. It
can be concluded that in organizations where the turnover rate is very little
or not at all, it is managed correctly. Employees' satisfaction with their jobs
is shaped by their passion for their jobs. The passion of the employees depends
on the opportunities given to them. In the research, it is understood that
there is a negative increase in the thoughts of employees who have conflicts of
role against the organization, but the thoughts of the employees who do their
jobs passionately have a positive effect. The sample of the study consists of
380 white-collar workers in the private and public sectors. After finding
factor and reliability analyzes in IBM SPSS 25 and AMOS programs, correlation,
regression and sobel analysis were used to analyze the relationships between
the variables and the results were evaluated.

Kaynakça

  • Agnihotri, R., Kothandaraman, P., Kashyap, R., & Singh, R. (2012). Bringing “social” into sales: The impact of salespeople’s social media use on service behaviors and value creation. Journal of Personal Selling & Sales Management, 32(3), 333-348.
  • Ahearne, M., Jelinek, R., & Jones, E. (2007). Examining the effect of salesperson service behavior in a competitive context. Journal of the Academy of Marketing Science, 35(4), 603-616.
  • Amiot, C. E., Vallerand, R. J., & Blanchard, C. M. (2006). Passion and psychological adjustment: A test of the person-environment fit hypothesis. Personality and Social Psychology Bulletin, 32(2), 220-229.
  • Aroian, L. A. (1944/1947). The probability function of the product of two normally distributed variables. Annals of Mathematical Statistics, 18, 265-271.
  • Balducci, C., Fraccaroli, F., & Schaufeli, W. B. (2010). Psychometric properties of the Italian version of the Utrecht Work Engagement Scale (UWES-9). European Journal of Psychological Assessment.
  • Banin, A. Y., Boso, N., Hultman, M., Souchon, A. L., Hughes, P., & Nemkova, E. (2016). Salesperson improvisation: Antecedents, performance outcomes, and boundary conditions. Industrial Marketing Management, 59, 120-130.
  • Barnard, C. I. (1938). (1968). The functions of the executive. Cambridge, MA: Harvard University Press.
  • Baron, R. M., & Kenny, D. A. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51, 1173-1182.
  • Bateman, T. S., & Organ, D. W. (1983). Job satisfaction and the good soldier: The relationship between affect and employee “citizenship”. Academy of management Journal, 26(4), 587-595.
  • Beehr, T. A. (1995). Psychological stress in the workplace. London, England: Routledge & Kegan Paul.
  • Birkeland, I. K., & Nerstad, C. (2016). Incivility is (not) the very essence of love: Passion for work and incivility instigation. Journal of Occupational Health Psychology, 21(1), 77.
  • Bolino, M. C. (1999). Citizenship and impression management: Good soldiers or good actors?. Academy of Management Review, 24(1), 82-98.
  • Bolino, M. C., Turnley, W. H., Gilstrap, J. B., & Suazo, M. M. (2010). Citizenship under pressure: What's a “good soldier” to do?. Journal of Organizational Behavior, 31(6), 835-855.
  • Bowen, D. E., & Schneider, B. (2014). A service climate synthesis and future research agenda. Journal of Service Research, 17(1), 5-22.
  • Bozdoğan, A. E., & Öztürk, Ç. (2008). Coğrafya ile ilişkili fen konularının öğretimine yönelik öz-yeterlilik inanç ölçeğinin geliştirilmesi. Necatibey Eğitim Fakültesi Elektronik Fen ve Matematik Eğitimi Dergisi, 2(2), 66-81.
  • Breevaart, K., Bakker, A. B., Demerouti, E., & Hetland, J. (2012). The measurement of state work engagement. European Journal of Psychological Assessment.
  • Bureau, J. S., Vallerand, R. J., Ntoumanis, N., & Lafreniere, M. A. K. (2013). On passion and moral behavior in achievement settings: The mediating role of pride. Motivation and Emotion, 37(1), 121-133.
  • Burke, R. J., & Fiksenbaum, L. (2009). Work motivations, work outcomes, and health: Passion versus addiction. Journal of business ethics, 84(2), 257.
  • Büyüköztürk, Ş. (2005). Handbook of data analysis for social sciences. Ankara: PegemA.
  • Carbonneau, N., Vallerand, R. J., Fernet, C., & Guay, F. (2008). The role of passion for teaching in intrapersonal and interpersonal outcomes. Journal of Educational Psychology, 100(4), 977.
  • Chang, R. Y. (2002). The passion plan at work: Building a passion-driven organization. John Wiley & Sons.
  • Christian, M. S., Garza, A. S., & Slaughter, J. E. (2011). Work engagement: A quantitative review and test of its relations with task and contextual performance. Personnel psychology, 64(1), 89-136.
  • Çelik, H. C., & Bindak, R. (2005). İlköğretim okullarında görev yapan öğretmenlerin bilgisayara yönelik tutumlarının çeşitli değişkenlere göre incelenmesi. İnönü Üniversitesi Eğitim Fakültesi Dergisi, 6(10), 27-38.
  • Deci, E. L. (86). 8: Ryan, RM (1985). Intrinsic motivation and self-determination in human behavior. New York and London: Plenum.
  • Donahue, E. G., Rip, B., & Vallerand, R. J. (2009). When winning is everything: On passion, identity, and aggression in sport. Psychology of Sport and Exercise, 10(5), 526-534.
  • Edwards, J. R., & Rothbard, N. P. (2000). Mechanisms linking work and family: Clarifying the relationship between work and family constructs. Academy of management review, 25(1), 178-199.
  • Efimova, L. A. (2009). Passion at work: blogging practices of knowledge workers (Vol. 24). Novay.
  • Erigüç, K. G. (1994). Hastanelerde personelin işle ilgili tutumları personel devri: Ankara İli örneği. Yayımlanmamış Doktora Tezi, Hacettepe Üniversitesi Sağlık Bilimleri Enstitüsü, Ankara.
  • Fong, T. C. T., & Ng, S. M. (2012). Measuring engagement at work: Validation of the Chinese version of the Utrecht Work Engagement Scale. International journal of behavioral medicine, 19(3), 391-397.
  • Forest, J., Mageau, G. A., Crevier-Braud, L., Bergeron, É., Dubreuil, P., & Lavigne, G. L. (2012). Harmonious passion as an explanation of the relation between signature strengths’ use and well-being at work: Test of an intervention program. human relations, 65(9), 1233-1252.
  • Goodman, L. A. (1960). On the exact variance of products. Journal of the American Statistical Association, 55, 708-713.
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ÖRGÜTLERDE ÇALIŞANLARIN YAŞADIKLARI ROL ÇATIŞMASININ ETKİLERİNİN İNCELENMESİ

Yıl 2019, Cilt: 1 Sayı: 2, 13 - 35, 18.11.2019

Öz

Örgütlerin sürekli değişen ve
gelişen rekabet ortamında ayakta kalabilmesi, sürdürülebilir dinamik yapıya
sahip olabilmeleri, çalışanların performanslarına, verimliliklerine ve
kendilerini örgüte ait hissetmelerinde yatmaktadır. İş devir oranının yani sirkülasyonun
çok az olduğu ya da hiç olmadığı örgütlerde işlerin doğru yönetildiği sonucuna
varılabilmektedir. Çalışanların yaptıkları işlerden memnun olması, işlerine
olan tutkuya göre şekillenmektedir. Çalışanların işlerini tutkuyla yapabilmesi
içinde kendilerine verilen olanaklara bağlıdır. Araştırmada rol çatışması
yaşayan çalışanların örgüte karşı olan düşüncelerinde olumsuz yönde artış
olduğu ancak işlerini tutkuyla yapan çalışanların örgütlerine karşı
düşüncelerin pozitif yönde bir etki olduğu anlaşılmaktadır. Çalışmanın örneklem
kitlesini özel ve kamu sektöründeki 380 beyaz yakalı çalışan oluşturmaktadır.
Elde edilen buldular IBM SPSS 25 ve AMOS programlarında faktör ve güvenirlilik
analizleri yapıldıktan sonra, değişkenler arasındaki ilişkilerin analizi için
korelasyon, regresyon ve sobel analizi ile hipotezler test edilerek, elde
edilen sonuçlar değerlendirilmiştir.

Kaynakça

  • Agnihotri, R., Kothandaraman, P., Kashyap, R., & Singh, R. (2012). Bringing “social” into sales: The impact of salespeople’s social media use on service behaviors and value creation. Journal of Personal Selling & Sales Management, 32(3), 333-348.
  • Ahearne, M., Jelinek, R., & Jones, E. (2007). Examining the effect of salesperson service behavior in a competitive context. Journal of the Academy of Marketing Science, 35(4), 603-616.
  • Amiot, C. E., Vallerand, R. J., & Blanchard, C. M. (2006). Passion and psychological adjustment: A test of the person-environment fit hypothesis. Personality and Social Psychology Bulletin, 32(2), 220-229.
  • Aroian, L. A. (1944/1947). The probability function of the product of two normally distributed variables. Annals of Mathematical Statistics, 18, 265-271.
  • Balducci, C., Fraccaroli, F., & Schaufeli, W. B. (2010). Psychometric properties of the Italian version of the Utrecht Work Engagement Scale (UWES-9). European Journal of Psychological Assessment.
  • Banin, A. Y., Boso, N., Hultman, M., Souchon, A. L., Hughes, P., & Nemkova, E. (2016). Salesperson improvisation: Antecedents, performance outcomes, and boundary conditions. Industrial Marketing Management, 59, 120-130.
  • Barnard, C. I. (1938). (1968). The functions of the executive. Cambridge, MA: Harvard University Press.
  • Baron, R. M., & Kenny, D. A. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51, 1173-1182.
  • Bateman, T. S., & Organ, D. W. (1983). Job satisfaction and the good soldier: The relationship between affect and employee “citizenship”. Academy of management Journal, 26(4), 587-595.
  • Beehr, T. A. (1995). Psychological stress in the workplace. London, England: Routledge & Kegan Paul.
  • Birkeland, I. K., & Nerstad, C. (2016). Incivility is (not) the very essence of love: Passion for work and incivility instigation. Journal of Occupational Health Psychology, 21(1), 77.
  • Bolino, M. C. (1999). Citizenship and impression management: Good soldiers or good actors?. Academy of Management Review, 24(1), 82-98.
  • Bolino, M. C., Turnley, W. H., Gilstrap, J. B., & Suazo, M. M. (2010). Citizenship under pressure: What's a “good soldier” to do?. Journal of Organizational Behavior, 31(6), 835-855.
  • Bowen, D. E., & Schneider, B. (2014). A service climate synthesis and future research agenda. Journal of Service Research, 17(1), 5-22.
  • Bozdoğan, A. E., & Öztürk, Ç. (2008). Coğrafya ile ilişkili fen konularının öğretimine yönelik öz-yeterlilik inanç ölçeğinin geliştirilmesi. Necatibey Eğitim Fakültesi Elektronik Fen ve Matematik Eğitimi Dergisi, 2(2), 66-81.
  • Breevaart, K., Bakker, A. B., Demerouti, E., & Hetland, J. (2012). The measurement of state work engagement. European Journal of Psychological Assessment.
  • Bureau, J. S., Vallerand, R. J., Ntoumanis, N., & Lafreniere, M. A. K. (2013). On passion and moral behavior in achievement settings: The mediating role of pride. Motivation and Emotion, 37(1), 121-133.
  • Burke, R. J., & Fiksenbaum, L. (2009). Work motivations, work outcomes, and health: Passion versus addiction. Journal of business ethics, 84(2), 257.
  • Büyüköztürk, Ş. (2005). Handbook of data analysis for social sciences. Ankara: PegemA.
  • Carbonneau, N., Vallerand, R. J., Fernet, C., & Guay, F. (2008). The role of passion for teaching in intrapersonal and interpersonal outcomes. Journal of Educational Psychology, 100(4), 977.
  • Chang, R. Y. (2002). The passion plan at work: Building a passion-driven organization. John Wiley & Sons.
  • Christian, M. S., Garza, A. S., & Slaughter, J. E. (2011). Work engagement: A quantitative review and test of its relations with task and contextual performance. Personnel psychology, 64(1), 89-136.
  • Çelik, H. C., & Bindak, R. (2005). İlköğretim okullarında görev yapan öğretmenlerin bilgisayara yönelik tutumlarının çeşitli değişkenlere göre incelenmesi. İnönü Üniversitesi Eğitim Fakültesi Dergisi, 6(10), 27-38.
  • Deci, E. L. (86). 8: Ryan, RM (1985). Intrinsic motivation and self-determination in human behavior. New York and London: Plenum.
  • Donahue, E. G., Rip, B., & Vallerand, R. J. (2009). When winning is everything: On passion, identity, and aggression in sport. Psychology of Sport and Exercise, 10(5), 526-534.
  • Edwards, J. R., & Rothbard, N. P. (2000). Mechanisms linking work and family: Clarifying the relationship between work and family constructs. Academy of management review, 25(1), 178-199.
  • Efimova, L. A. (2009). Passion at work: blogging practices of knowledge workers (Vol. 24). Novay.
  • Erigüç, K. G. (1994). Hastanelerde personelin işle ilgili tutumları personel devri: Ankara İli örneği. Yayımlanmamış Doktora Tezi, Hacettepe Üniversitesi Sağlık Bilimleri Enstitüsü, Ankara.
  • Fong, T. C. T., & Ng, S. M. (2012). Measuring engagement at work: Validation of the Chinese version of the Utrecht Work Engagement Scale. International journal of behavioral medicine, 19(3), 391-397.
  • Forest, J., Mageau, G. A., Crevier-Braud, L., Bergeron, É., Dubreuil, P., & Lavigne, G. L. (2012). Harmonious passion as an explanation of the relation between signature strengths’ use and well-being at work: Test of an intervention program. human relations, 65(9), 1233-1252.
  • Goodman, L. A. (1960). On the exact variance of products. Journal of the American Statistical Association, 55, 708-713.
  • Grant, A. M. (2008). The significance of task significance: Job performance effects, relational mechanisms, and boundary conditions. Journal of applied psychology, 93(1), 108.
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  • Lavigne, G. L., Forest, J., Fernet, C., & Crevier‐Braud, L. (2014). Passion at work and workers' evaluations of job demands and resources: A longitudinal study. Journal of Applied Social Psychology, 44(4), 255-265.
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  • Liu, A. H., & Leach, M. P. (2001). Developing loyal customers with a value-adding sales force: Examining customer satisfaction and the perceived credibility of consultative salespeople. Journal of Personal Selling & Sales Management, 21(2), 147-156.
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  • Mageau, G. A., Carpentier, J., & Vallerand, R. J. (2011). The role of self‐esteem contingencies in the distinction between obsessive and harmonious passion. European Journal of Social Psychology, 41(6), 720-729.
  • Mageau, G. A., Vallerand, R. J., Charest, J., Salvy, S. J., Lacaille, N., Bouffard, T., & Koestner, R. (2009). On the development of harmonious and obsessive passion: The role of autonomy support, activity specialization, and identification with the activity. Journal of Personality, 77(3), 601-646.
  • McAllister, D. J., Kamdar, D., Morrison, E. W., & Turban, D. B. (2007). Disentangling role perceptions: How perceived role breadth, discretion, instrumentality, and efficacy relate to helping and taking charge. Journal of Applied Psychology, 92(5), 1200.
  • Moorman, R. H. (1991). Relationship between organizational justice and organizational citizenship behaviors: Do fairness perceptions influence employee citizenship?. Journal of applied psychology, 76(6), 845.
  • Motowildo, S. J., Borman, W. C., & Schmit, M. J. (1997). A theory of individual differences in task and contextual performance. Human performance, 10(2), 71-83.
  • Munyon, T. P., Hochwarter, W. A., Perrewé, P. L., & Ferris, G. R. (2010). Optimism and the nonlinear citizenship behavior—Job satisfaction relationship in three studies. Journal of Management, 36(6), 1505-1528.
  • Ng, T. W., Sorensen, K. L., & Feldman, D. C. (2007). Dimensions, antecedents, and consequences of workaholism: A conceptual integration and extension. Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 28(1), 111-136.
  • Nunnally, J. (1978). Psychometric methods. New York: McGraw-Hill
  • Organ, D. W. (1988). Organizational citizenship behavior: The good soldier syndrome. Lexington Books/DC Heath and Com.
  • Organ, D. W., Podsakoff, P. M., & MacKenzie, S. B. (2005). Organizational citizenship behavior: Its nature, antecedents, and consequences. Sage Publications.
  • Özdamar, K. (2013). Paket programlar ile istatistiksel veri analizi (Cilt 1). Ankara: Nisan Kitapevi.
  • Park, H. I., Jacob, A. C., Wagner, S. H., & Baiden, M. (2014). Job control and burnout: A meta‐analytic test of the Conservation of Resources model. Applied Psychology, 63(4), 607-642.
  • Patterson, P., Yu, T., & Kimpakorn, N. (2014). Killing two birds with one stone: Cross-selling during service delivery. Journal of Business Research, 67(9), 1944-1952.
  • Philippe, F. L., Vallerand, R. J., & Lavigne, G. L. (2009). Passion does make a difference in people's lives: A look at well‐being in passionate and non‐passionate individuals. Applied Psychology: Health and Well‐Being, 1(1), 3-22.
  • Podsakoff, N. P., Podsakoff, P. M., MacKenzie, S. B., Maynes, T. D., & Spoelma, T. M. (2014). Consequences of unit‐level organizational citizenship behaviors: A review and recommendations for future research. Journal of Organizational Behavior, 35(S1), S87-S119.
  • Podsakoff, N. P., Whiting, S. W., Podsakoff, P. M., & Blume, B. D. (2009). Individual-and organizational-level consequences of organizational citizenship behaviors: A meta-analysis. Journal of applied Psychology, 94(1), 122.
  • Rip, B., Vallerand, R. J., & Lafrenière, M. A. K. (2012). Passion for a cause, passion for a creed: On ideological passion, identity threat, and extremism. Journal of Personality, 80(3), 573-602.
  • Rizzo, J. R., House, R. J., & Lirtzman, S. I. (1970). Role conflict and ambiguity in complex organizations. Administrative science quarterly, 150-163.
  • Schaufeli, W. B., Bakker, A. B., & Salanova, M. (2006). The measurement of work engagement with a short questionnaire: A cross-national study. Educational and psychological measurement, 66(4), 701-716.
  • Schaufeli, W. B., Salanova, M., González-Romá, V., & Bakker, A. B. (2002). The measurement of engagement and burnout: A two sample confirmatory factor analytic approach. Journal of Happiness studies, 3(1), 71-92.
  • Shimazu, A., Schaufeli, W. B., Kosugi, S., Suzuki, A., Nashiwa, H., Kato, A., ... & Goto, R. (2008). Work engagement in Japan: validation of the Japanese version of the Utrecht Work Engagement Scale. Applied Psychology, 57(3), 510-523.
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  • Sonnentag, S., Mojza, E. J., Demerouti, E., & Bakker, A. B. (2012). Reciprocal relations between recovery and work engagement: The moderating role of job stressors. Journal of Applied Psychology, 97(4), 842.
  • Tavşancıl, E. (2002). Tutumların ölçülmesi ve SPSS ile veri analizi. Nobel Yayıncılık, Ankara.
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  • Vallerand, R. J., & Houlfort, N. (2003). Passion at Work: Toward a New Conceptualization, Vol. 7. Charlotte: Information Age Publishing.
  • Vallerand, R. J., Blanchard, C., Mageau, G. A., Koestner, R., Ratelle, C., Léonard, M., ... & Marsolais, J. (2003). Les passions de l'ame: on obsessive and harmonious passion. Journal of personality and social psychology, 85(4), 756.
  • Van Beek, I., Hu, Q., Schaufeli, W. B., Taris, T. W., & Schreurs, B. H. (2012). For fun, love, or money: What drives workaholic, engaged, and burned‐out employees at work?. Applied Psychology, 61(1), 30-55.
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Toplam 92 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Konular İşletme
Bölüm Makaleler
Yazarlar

Zafer Adıgüzel 0000-0001-8743-356X

İrem Küçükoğlu 0000-0003-0159-3621

Yayımlanma Tarihi 18 Kasım 2019
Gönderilme Tarihi 30 Ağustos 2019
Kabul Tarihi 16 Ekim 2019
Yayımlandığı Sayı Yıl 2019 Cilt: 1 Sayı: 2

Kaynak Göster

APA Adıgüzel, Z., & Küçükoğlu, İ. (2019). ÖRGÜTLERDE ÇALIŞANLARIN YAŞADIKLARI ROL ÇATIŞMASININ ETKİLERİNİN İNCELENMESİ. Gaziantep Üniversitesi İktisadi Ve İdari Bilimler Fakültesi Dergisi, 1(2), 13-35.

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