Öz
Bu kavramsal araştırma makalesinin konusu örgütsel sessizliktir ve örgütlere olan etkilerine odaklanmaktadır. Sessizlik örgütlerde yaygın görülmesine rağmen alan yazında nedenleri, etkisi ve ana bileşenleri hakkında çok fazla araştırma bulunmamaktadır. Bu nedenle bu çalışmanın amacı örgütsel sessizlik olgusunu irdelemek ve çalışanların örgütlerde neden sessiz kalmayı tercih ettikleri üzerine gelecekteki araştırmacılara rehberlik edebilecek bir başlangıç oluşturmaktır. Çalışanların hem örgütsel sorunlarla ilgili hem de karar alma süreçlerinde fikirlerini özellikle kasıtlı olarak dile getirmemeleri iş akışını bozmaktadır ve gerekli önlemler alınmaması halinde örgütsel seviyeye çıkabilir ve sonucunda çalışanların performansını ve motivasyonunun olumsuz yönde etkilemekle kalmaz, aynı zamanda beklenmedik büyük mali yüklere yol açabilir. Ayrıca, çalışanı en değerli varlık olarak gören ve şimdilerde insan kaynağını merkeze alan güncel yönetim yaklaşımlarıyla da çelişmektedir. Sonuç olarak, bu çalışma örgütsel sessizlik olgusunu hakkında yapılmış olan çalışmalar ışığında kavramsal bir çerçeve sunmakta neden olabileceği etkileri hakkında bir bakış açısı ortaya koymakta ve örgütlerdeki olumsuz etkilerinin azaltılması konusunda çözüm önerilerinde bulunmaktadır.
Anahtar Kelimeler
Kaynakça
- Abdillah, M. R., Anita, R., Nofianti, L., & Zakaria, N. B. (2018). Organizational trust and organizational silence: The factors predicting organizational commitment. International Journal of Engineering & Technology, 126-131.
- Ajzen, I. (1985). From intentions to actions: A theory of planned behavior. In J. Kuhi & J.Beckmann (Eds.), Actionócontrol: From cognition to behavior (pp. 11ó39). Heidelberg:Springer. (9) (PDF) The Theory of Planned Behavior.
- Bandrovskyi, H. (2020). «Spiral of Silence» by Elisabeth Noelle-Neumann as a Technology of Information Influence in Social Networks. State and Regions. Series: Social Communications, 3 (35), 80-85.
- Bowen, F., & Blackmon, K. (2003). Spirals of silence: The dynamic effects of diversity on organizational voice. Journal of Management Studies, 40(6), 1393-1417.
- Burgess, J., & Connell, J. (2004). Emerging developments in call centre research. Labour & Industry: a journal of the social and economic relations of work, 14(3), 1-13.
- Castrillon, C. (2023). 5 Ways To Deal With Passive-Aggressive Behavior At Work. Forbes.https://www.forbes.com/sites/caroline-castrillon/2023/10/22/5-ways-to-deal-with-passive-aggressi-ve-behavior-at-work/?sh=331cc9532105
- Credle Jr, W. E. (2022). Organizationally mute: A metaphorical descriptor of silence in organizational life. In 5th International Conference on Research in Business, Management and Economics, Paris.
- Çakıcı, A. (2007). Örgütlerde sessizlik: Sessizliğin teorik temelleri ve dinamikleri. Ç.Ü. Sosyal Bilimler Enstitisü Dergisi, 16(1), 152.
- Dyne, L. V., Ang, S., & Botero, I. C. (2003). Conceptualizing employee silence and employee voice as multidimensional constructs. Journal of Management Studies, 40(6), 1359–1392.
- Gallo, A. (2023). What is psychological safety?. Harvard Business Review. https://hbr.org/2023/02/what-is-psychological-safety.
- Güler, B. Y. (2022). Suskunluk sarmalı kuramı bağlamında insan doğasına yaklaşım. Çukurova Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 31(1), 162-175.
- Harlos, K. P. (2001). When organizational voice systems fail: More on the deaf-ear syndrome and frustration effects. The journal of applied behavioral science, 37(3), 324-342.
- Hirschman, A. O. (1970). Exit, voice, and loyalty: Responses to decline in firms, organizations, and states. (25). Harvard university press.
- Hong, C., & Li, C. (2021). Will consumers silence themselves when brands speak up about sociopolitical issues? Applying the spiral of silence theory to consumer boycott and buycott behaviors. Journal of Nonprofit & Public Sector Marketing, 33(2), 193-211.
- Jensen, J. V. (1973). Communicative functions of silence. ETC: A Review of General Semantics, 249-257.
- Lee, S. (2007). Vroom’s expectancy theory and the public library customer motivation model. Library Review, 56(9), 788-796.
- Morrison, E. W., & Milliken, F. J. (2004). Sounds of silence. Stern Business, 25(6), 31-35.
- Morrison, E. W., & Milliken, F. J. (2000). Organizational silence: A barrier to change and development in a pluralistic world. Academy of Management Review, 25(4), 706-725.
- Noelle-Neumann, E. (1974). The spiral of silence, a theory of publicopinion. Journal of Communication, 24(2), 43-51.
- Otsupius, A. I. (2019). Employee silence and its effects on organizational effectiveness. International Journal of Indian Economic Light (JIEL), 7, 56-61.
- Pacheco, D. C., Moniz, A. I. A., & Caldeira, S. N. (2015). Silence in organizations and psychological safety: a literature review. European Scientific Journal, (Special Edition), 293-308.
- Perlow, L., & Williams, S. (2003). Is silence killing your company?. Ieee Engineering Management Review, 31(4), 18-23.
- Pinder C. C., & Harlos K. P. (2001). Employee silence: Quiescence and acquiescence as responses to perceived injustice. Research in Personnel and Human Resources Management, 20, 331-369.
- Rosen, S., & Tesser, A. (1970). On reluctance to communicate undesirable information: The MUM effect. Sociometry, 253-263.
- Schröder, T., Stewart, T. C., & Thagard, P. (2014). Intention, emotion, and action: A neural theory based on semantic pointers. Cognitive Science, 38(5), 851-880.
- Shojaie, S., Matin, H. Z., & Barani, G. (2011). Analyzing the infrastructures of organizational silence and ways to get rid of it. Procedia-Social and Behavioral Sciences, 30, 1731-1735.
- Sohn, D. (2022). Spiral of silence in the social media era: A simulation approach to the interplay between social networks and mass media. Communication Research, 49(1), 139-166.
- Vroom, V. H. (1964). Work and motivation. Oxford, England: Wiley.
- Zohra, B. and Sabrina, K. Organizational silence (Basic concepts and its effects). International Journal of Economic Performance. 5(2), https://www.asjp.cerist.dz/en/article /2 06510. hal-03904943.
Öz
The subject of this conceptual research study is organizational silence and focuses on its effects on organizations. Although silence is common in organizations, there is not much research in the literature about its causes, effects and main components. Therefore, the aim of this study is to examine the phenomenon of organizational silence and to create a beginning that can guide future researchers on why employees prefer to remain silent in organizations. Employees' deliberate reluctance to express their opinions both regarding organizational problems and through decision-making processes disrupts the workflow and, if required precautions are not taken, it may escalate to the organizational level and, as a result, it will not only negatively affect the performance and motivation of employees but also lead to unexpected huge financial burdens. In addition, it contradicts both current management approaches that consider employees as the most valuable asset and today's human resources view, which puts the employees right in the center. As a result, this study offers a conceptual framework in the light of studies on the phenomenon of organizational silence, reveals a perspective on the effects it may cause, and suggests solutions to reduce its negative effects in organizations.
Anahtar Kelimeler
Kaynakça
- Abdillah, M. R., Anita, R., Nofianti, L., & Zakaria, N. B. (2018). Organizational trust and organizational silence: The factors predicting organizational commitment. International Journal of Engineering & Technology, 126-131.
- Ajzen, I. (1985). From intentions to actions: A theory of planned behavior. In J. Kuhi & J.Beckmann (Eds.), Actionócontrol: From cognition to behavior (pp. 11ó39). Heidelberg:Springer. (9) (PDF) The Theory of Planned Behavior.
- Bandrovskyi, H. (2020). «Spiral of Silence» by Elisabeth Noelle-Neumann as a Technology of Information Influence in Social Networks. State and Regions. Series: Social Communications, 3 (35), 80-85.
- Bowen, F., & Blackmon, K. (2003). Spirals of silence: The dynamic effects of diversity on organizational voice. Journal of Management Studies, 40(6), 1393-1417.
- Burgess, J., & Connell, J. (2004). Emerging developments in call centre research. Labour & Industry: a journal of the social and economic relations of work, 14(3), 1-13.
- Castrillon, C. (2023). 5 Ways To Deal With Passive-Aggressive Behavior At Work. Forbes.https://www.forbes.com/sites/caroline-castrillon/2023/10/22/5-ways-to-deal-with-passive-aggressi-ve-behavior-at-work/?sh=331cc9532105
- Credle Jr, W. E. (2022). Organizationally mute: A metaphorical descriptor of silence in organizational life. In 5th International Conference on Research in Business, Management and Economics, Paris.
- Çakıcı, A. (2007). Örgütlerde sessizlik: Sessizliğin teorik temelleri ve dinamikleri. Ç.Ü. Sosyal Bilimler Enstitisü Dergisi, 16(1), 152.
- Dyne, L. V., Ang, S., & Botero, I. C. (2003). Conceptualizing employee silence and employee voice as multidimensional constructs. Journal of Management Studies, 40(6), 1359–1392.
- Gallo, A. (2023). What is psychological safety?. Harvard Business Review. https://hbr.org/2023/02/what-is-psychological-safety.
- Güler, B. Y. (2022). Suskunluk sarmalı kuramı bağlamında insan doğasına yaklaşım. Çukurova Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 31(1), 162-175.
- Harlos, K. P. (2001). When organizational voice systems fail: More on the deaf-ear syndrome and frustration effects. The journal of applied behavioral science, 37(3), 324-342.
- Hirschman, A. O. (1970). Exit, voice, and loyalty: Responses to decline in firms, organizations, and states. (25). Harvard university press.
- Hong, C., & Li, C. (2021). Will consumers silence themselves when brands speak up about sociopolitical issues? Applying the spiral of silence theory to consumer boycott and buycott behaviors. Journal of Nonprofit & Public Sector Marketing, 33(2), 193-211.
- Jensen, J. V. (1973). Communicative functions of silence. ETC: A Review of General Semantics, 249-257.
- Lee, S. (2007). Vroom’s expectancy theory and the public library customer motivation model. Library Review, 56(9), 788-796.
- Morrison, E. W., & Milliken, F. J. (2004). Sounds of silence. Stern Business, 25(6), 31-35.
- Morrison, E. W., & Milliken, F. J. (2000). Organizational silence: A barrier to change and development in a pluralistic world. Academy of Management Review, 25(4), 706-725.
- Noelle-Neumann, E. (1974). The spiral of silence, a theory of publicopinion. Journal of Communication, 24(2), 43-51.
- Otsupius, A. I. (2019). Employee silence and its effects on organizational effectiveness. International Journal of Indian Economic Light (JIEL), 7, 56-61.
- Pacheco, D. C., Moniz, A. I. A., & Caldeira, S. N. (2015). Silence in organizations and psychological safety: a literature review. European Scientific Journal, (Special Edition), 293-308.
- Perlow, L., & Williams, S. (2003). Is silence killing your company?. Ieee Engineering Management Review, 31(4), 18-23.
- Pinder C. C., & Harlos K. P. (2001). Employee silence: Quiescence and acquiescence as responses to perceived injustice. Research in Personnel and Human Resources Management, 20, 331-369.
- Rosen, S., & Tesser, A. (1970). On reluctance to communicate undesirable information: The MUM effect. Sociometry, 253-263.
- Schröder, T., Stewart, T. C., & Thagard, P. (2014). Intention, emotion, and action: A neural theory based on semantic pointers. Cognitive Science, 38(5), 851-880.
- Shojaie, S., Matin, H. Z., & Barani, G. (2011). Analyzing the infrastructures of organizational silence and ways to get rid of it. Procedia-Social and Behavioral Sciences, 30, 1731-1735.
- Sohn, D. (2022). Spiral of silence in the social media era: A simulation approach to the interplay between social networks and mass media. Communication Research, 49(1), 139-166.
- Vroom, V. H. (1964). Work and motivation. Oxford, England: Wiley.
- Zohra, B. and Sabrina, K. Organizational silence (Basic concepts and its effects). International Journal of Economic Performance. 5(2), https://www.asjp.cerist.dz/en/article /2 06510. hal-03904943.
Ayrıntılar
| Birincil Dil | Türkçe |
|---|---|
| Konular | İşletme |
| Bölüm | Araştırma Makalesi |
| Yazarlar | |
| Erken Görünüm Tarihi | 30 Nisan 2024 |
| Yayımlanma Tarihi | 30 Nisan 2024 |
| Gönderilme Tarihi | 19 Mart 2024 |
| Kabul Tarihi | 15 Nisan 2024 |
| Yayımlandığı Sayı | Yıl 2024 Cilt: 7 Sayı: 1 |
