Research Article
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Satisfaction Status of Pharmacists Towards Pharmacy Information Systems: A Qualitative Study

Year 2023, Volume: 4 Issue: 2, 87 - 102, 27.08.2023

Ömür Can Çam Salim Yılmaz Metin Ateş

https://doi.org/10.58770/joinihp.1314754

Abstract

This study aimed to qualitatively assess the satisfaction of pharmacists in Turkey regarding the use of Pharmacy Information Systems (PIS). Conducted in Zeytinburnu, Istanbul, 15 pharmacies were included in the sample. Pharmacists or pharmacy owners voluntarily participated, answering pre-set questions about their satisfaction and challenges with PIS. Key findings revealed pharmacists' satisfaction revolved around the system's speed, ease of use, practicality, and functionality. However, 20% of participants could not pinpoint any satisfactory aspects, indicating improvements are necessary for user experience. Most strikingly, problems related to the Social Security Institution (SGK) system emerged as critical, with 46.66% expressing dissatisfaction and 40% stating unjust penalization from the SGK. System update processes and slow system speed were other significant issues. The study established the need for improvements that enhance user experience and system speed, resolving issues related to the Social Security Institution (SGK) integration, making electronic information systems more functional, making stock control and medicine tracking systems more effective, preventing erroneous or misleading information in the system, and organizing training and support programs to enable pharmacists to use the system more efficiently.

Keywords

pharmacies digitalization pharmacy information systems electronic information systems pharmacist satisfaction

Supporting Institution

None

Project Number

None

Thanks

None

References

  • [1] S. Anderson. “A Brief History of Pharmacy: Humanity's Search for Wellness”. Pharmaceutical Historian., vol. 48, no. 2, pp.55-6, Jun, 2018.
  • [2] R. Kieckhefer. “Magic in the middle ages”, Cambridge University Press, Sep, 2021.
  • [3] G. J. Higby. “Professionalism and the nineteenth-century American pharmacist”, Pharmacy in history, vol. 28, no.3, pp. 115-24, Jan, 1986.
  • [4] S.T. Trenfield, A. Awad A. Goyanes, S. Gaisford, A.W. Basit. “3D printing pharmaceuticals: drug development to frontline care” Trends in pharmacological sciences, vol. 39, no. 5, pp. 440-51, May, 2018.
  • [5] J. Parascandola. “The controversy over structure-activity relationships in the early twentieth century”, Pharmacy in History, vol. 16, no. 2, pp. 54-63, Jan, 1974.
  • [6] A.S. Kesselheim, J. Avorn, J.A. Greene. “Risk, responsibility, and generic drugs”, New England Journal of Medicine, vol. 367, no. 18, pp.1679-81, Nov, 2012.
  • [7] V. Marinkovic, M. Odalovic, I. Tadic, D. Krajnovic, I. Mandic I, H.L. Rogers. “Person-Centred Care Interventions in Pharmaceutical Care In Intelligent Systems for Sustainable Person-Centered Healthcare”, Cham: Springer International Publishing, pp. 53-68, Feb, 2022.
  • [8] A.T. Yusuf, İ. Bahşi, Z. Tataroğlu, M. Orhan, M. Çetkin. “Dr. Charles Ambroise Bernard: Türkiyede Adli Otopsinin Başlangıcı”, Adnan Menderes Üniversitesi Sağlık Bilimleri Fakültesi Dergisi, vol. 2, no. 3, pp. 155-8, Oct, 2018.
  • [9] Y. Yavuz.. “Batılaşma Döneminde Osmanlı Sağlık Kuruluşları”, ODTÜ Mimarlık Fakültesi Dergisi, vol. 8, no.2, pp. 123-142, 1988.
  • [10] M. Kılınç. “Türkiye’de 2. Meşrutiyet Dönemi Mesleki Teknik Yüksekokullarının Tarihi Gelişimi”, International Journal Of Social Science Research, vol. 4, no. 2, pp.14-38, 2015.
  • [11] N. Yıldırım, S.E. Gürkan. “Eczacılık Mevzuatımızın Tarihsel Sürecinde Eczane Açma/Eczaci Olma Koşulları Ve Hekim/Eczaci İlişkisi (1852-1953)”, Osmanlı Bilimi Araştırmaları, vol. 11, no. 1, pp.291-303, Jun, 2010.
  • [12] E. Kâhya, A.D. Erdemir. “Osmanlılardan Cumhuriyete Tıp ve Sağlık Kurumları”, Türkiye Diyanet Vakfı Yayınları, p. 466, Ankara, 2000.
  • [13] A. Baytop. “Prof. Kâmil Karamanoğlu'nun (1920-1976) Botanik Gezileri ve Bitki Koleksiyonu”, Osmanlı Bilimi Araştırmaları, vol. 8, no. 2, pp.83-9, Jun, 2007.
  • [14] N. Yıldırım, S. Şahin, A.T. Bağcı Bosi. “Evaluation of the Use of Information Technologies in Health Promotion Activities in Primary Health Care in Turkey”, TAF Prev Med Bull, vol. 16, no. 3, pp. 197-204, 2017.
  • [15] L.B. Hurteau, N.J. Hogue. “Pharmacy benefit considerations for continuous glucose monitoring acquisition: Vermont Medicaid experience”, Journal of Managed Care & Specialty Pharmacy, vol. 29, no. 5, pp.550-6, May, 2023.
  • [16] Ü.L. Refika, E.A. Atilla. “Sağlık hizmetlerinde bilişim sistemleri ve e-sağlık: Ankara ili örneği”, Gazi İktisat ve İşletme Dergisi, vol. 12, no. 6, pp.86-100, Feb, 2020.
  • [17] T. Çınarlı, S. Bostan, “Eczane Bilgi Sistemlerinin Kullanımı: Sorunlar ve Çözüm Önerileri”, Ankara Sağlık Hizmetleri Dergisi, vol. 17, no. 4, pp. 1-10, 2018.
  • [18] Ö. Sebetci, M.C. Hanaylı, G.G. Dönük. “Hastanelerin Dijitalleşme Sürecinde HIMSS-EMRAM Modeli Kullanımının Dünyada ve Türkiye'deki Genel Durumunun İncelenmesi” İşletme Araştırmaları Dergisi, vol. 9 no.4, pp. 360-374, 2017.
  • [19] A. Purwanto. “COVID-19 pandemic and home online learning system: Does it affect the quality of pharmacy school learning?”, Sys Rev Pharm, vol. 11, no. 8, pp. 524-30, 2020.
  • [20] M. Koca, Y.B. Gulhan, S, Yılmaz. “In Terms Of Hospital Management, Employee Perception Of Hospital Automation System”, Pressacademia Procedia, vol. 3, no. 1, pp.770-82, 2017.
  • [21] O. Işık, M. AkbolatM. “Hastanelerde Bilgi Sistemi ve Bilgi Teknolojileri Kullanımı: Tıbbi Sekreterler Üzerine Bir Araştırma”, Ankara Sağlık Hizmetleri Dergisi, vol. 9, no. 1, pp.11-23, May, 2010.
  • [22] S. Limon. “Hastanelerdeki tibbi dokümanlarin geleneksel ortamdan elektronik ortama dönüşümü”, Uygulamalı Sosyal Bilimler ve Güzel Sanatlar Dergisi, vol. 1, no. 1, pp. 30-9, 2019.
  • [23] A.L. Hume, J. Kirwin, H.L. Bieber, R.L. Couchenour, D.L. Hall, A.K. Kennedy, N.M. LaPointe, D.O.C. Burkhardt, K. Schilli, T. Seaton. “Improving care transitions: current practice and future opportunities for pharmacists”, Pharmacotherapy: The Journal of Human Pharmacology and Drug Therapy, vol. 32, no.11, pp. e326-37, 2012.
  • [24] C. Pires. “A SWOT Analysis of Pharmacy Students’ Perspectives on e-Learning Based on a Narrative Review”, Pharmacy, vol. 11, no. 3, p. 89, May, 2023.
  • [25] R. Sweis, S. Abed, Z.B. AlZu'bi, T. Suifan, W. AlBalkhy, N. Sweis, M. Jaradat. “The relation between information technology adoption and the pharmacists' job satisfaction in the chain community pharmacy in Amman”, International Journal of Business Innovation and Research, vol. 27, no. 3, pp. 297-314, 2022.
  • [26] E. Alhmoud, D. Al Khiyami, R. Barazi, M. Saad, A. Al-Omari, A. Awaisu, R. El Enany, M. Al Hail. “Perspectives of clinical pharmacists on the provision of pharmaceutical care through telepharmacy services during COVID-19 pandemic in Qatar: A focus group”, Plos one, vol. 17, no. 10, p. e0275627, Oct, 2022.
  • [27] B. Marshall, P. Cardon, A. Poddar, R. Fontenot. “Does sample size matter in qualitative research?: A review of qualitative interviews in IS research”, Journal of computer information systems, vol. 54, no. 1, pp. 11-22, Sep, 2013.
  • [28] M.Q. Patton. Qualitative Research & Evaluation Methods (3rd ed.). Sage Publications, 2002.
  • [29] M. G. Morgan, B. Fischhoff, A. Bostrom, C.J. Atman. Risk communication: A mental models approach. Cambridge University Press, 1st Ed. 2002.
  • [30] G. Guest, A. Bunce, L. Johnson. How many interviews are enough? An experiment with data saturation and variability, Field methods, vol. 18 no. 1, pp. 59-82, Feb, 2006.
  • [31] Ö. Sebetci, M, Çetin. “Developing, applying and measuring an e-Prescription Information Systems Success Model from the persperctives of physicians and pharmacists”, Health Policy and Technology, vol. 5, no.1, pp. 84-93, Mar, 2016.
  • [32] A.I. Shanizza, N.A. Manan, T.I. Theng, A.S. Thang, N. Rohani, M.Z. Hasan, M. Subramaniam, E.R. Anuar, N.A. Halim. “User Satisfaction Survey on the Implementation of Pharmacy Information System and Clinic Pharmacy System (PhIS & CPS) in Ministry of Health Malaysia Facilities”, Pharmacy Research Reports, vol. 37, Dec, 2022.
  • [33] N. Cobelli, A. Chiarini. “Improving customer satisfaction and loyalty through mHealth service digitalization: New challenges for Italian pharmacists”, The TQM Journal, vol. 32, no. 6, Feb, 2020.
  • [34] A. Omotosho, J. Emuoyibofarhe, P. Ayegba, C. Meinel. “E-prescription in Nigeria: A survey”, Journal of Global Pharma Technology, pp. 58-64, 2018.
  • [35] O.K. Odukoya, J.A. Stone, M.A. Chui. “How do community pharmacies recover from e-prescription errors?”, Research in Social and Administrative Pharmacy, vol. 10, no. 6, pp. 837-52, Nov, 2014.
  • [36] A.E. Mahalli, S.H. El-Khafif, W. Yamani. “Assessment of pharmacy information system performance in three hospitals in Eastern Province, Saudi Arabia”, Perspectives in health information management, vol. 13, 2016.
  • [37] S. Bayati, P. Bastani, Z.M. Sagheb, S. Jamalabadi, M. Samadbeik. “The performance implications of pharmacy information system at the university teaching hospitals of Shiraz, Iran: Cluster approach”, Journal of Advanced Pharmaceutical Technology & Research, vol. 8, no. 4, p. 125, Oct, 2017.
  • [38] C.D. Mahoney, C.M. Berard-Collins, R. Coleman, J.F. Amaral, C.M. Cotter. “Effects of an integrated clinical information system on medication safety in a multi-hospital setting”, American Journal of Health-System Pharmacy, vol. 64, no. 18, pp.1969-77, Sep. 2007.
  • [39] Majistral Eczacıları Derneği. “Eczacılara Yapılan Haksız ve Hukuka Aykırı Uygulamayı Reddediyoruz!”. Access online on 28 June 2023 at https://www.majistraleczader.org/duyuru-detay.php?id=3.
  • [40] P. Svoboda, T.M. Ghazal, M.A. Afifi, D. Kalra, M.T. Alshurideh, H.M. Alzoubi. Information systems integration to enhance operational customer relationship management in the pharmaceutical industry. In Proceedings of the International Conference on Artificial Intelligence and Computer Vision (AICV2021) 2May 29 (pp. 553-572). Cham: Springer International Publishing, 2021.

Eczacıların Eczane Bilgi Sistemleri Hakkındaki Memnuniyet Durumu: Nitel Bir Çalışma

Year 2023, Volume: 4 Issue: 2, 87 - 102, 27.08.2023

Ömür Can Çam Salim Yılmaz Metin Ateş

https://doi.org/10.58770/joinihp.1314754

Abstract

Çalışmanın amacı, Türkiye'deki eczacıların Eczane Bilgi Sistemleri kullanımı konusundaki memnuniyetini niteliksel olarak değerlendirmektir. İstanbul'un Zeytinburnu ilçesinde gerçekleştirilen çalışmada, örneklemde 15 eczane yer almıştır. Eczacılar veya eczane sahipleri gönüllü olarak katılmış ve EBS ile ilgili memnuniyet ve zorluklarla ilgili önceden belirlenmiş soruları yanıtlamışlardır. Ana bulgular, eczacıların memnuniyetinin sistem hızı, kullanım kolaylığı, pratiklik ve işlevsellik etrafında döndüğünü göstermiştir. Bununla birlikte, katılımcıların %20'si herhangi bir memnun edici yönü belirleyememiştir, bu da kullanıcı deneyimi için geliştirmelerin gerekliliğini ortaya koymaktadır. En dikkat çekici olarak, Sosyal Güvenlik Kurumu (SGK) sistemiyle ilgili sorunlar kritik olarak ortaya çıkmıştır, katılımcıların %46.66'sı memnuniyetsizliklerini ifade etmiş ve %40'ı Sosyal Güvenlik Kurumu’ndan haksız cezalandırıldığını belirtmiştir. Sistem güncelleme süreçleri ve yavaş sistem hızı diğer önemli sorunlar arasında yer almaktadır. Çalışma, kullanıcı deneyimini ve sistem hızını artıran iyileştirmelere, Sosyal Güvenlik Kurumu entegrasyonuyla ilgili sorunların çözülmesine, elektronik bilgi sistemlerini daha işlevsel hale getirmeye, stok kontrolü ve ilaç takip sistemlerini daha etkili hale getirmeye, sistemde yanlış veya yanıltıcı bilgilerin önlenmesine ve eczacıların sistemi daha verimli bir şekilde kullanabilmelerini sağlamak için eğitim ve destek programlarının düzenlenmesine ihtiyaç olduğunu ortaya koymuştur.
Anahtar Kelimeler: eczaneler, dijitalleşme, eczane bilgi sistemleri, elektronik bilgi sistemleri, eczacı memnuniyeti.

Keywords

eczaneler dijitalleşme eczane bilgi sistemleri elektronik bilgi sistemleri eczacı memnuniyeti

Project Number

None

References

  • [1] S. Anderson. “A Brief History of Pharmacy: Humanity's Search for Wellness”. Pharmaceutical Historian., vol. 48, no. 2, pp.55-6, Jun, 2018.
  • [2] R. Kieckhefer. “Magic in the middle ages”, Cambridge University Press, Sep, 2021.
  • [3] G. J. Higby. “Professionalism and the nineteenth-century American pharmacist”, Pharmacy in history, vol. 28, no.3, pp. 115-24, Jan, 1986.
  • [4] S.T. Trenfield, A. Awad A. Goyanes, S. Gaisford, A.W. Basit. “3D printing pharmaceuticals: drug development to frontline care” Trends in pharmacological sciences, vol. 39, no. 5, pp. 440-51, May, 2018.
  • [5] J. Parascandola. “The controversy over structure-activity relationships in the early twentieth century”, Pharmacy in History, vol. 16, no. 2, pp. 54-63, Jan, 1974.
  • [6] A.S. Kesselheim, J. Avorn, J.A. Greene. “Risk, responsibility, and generic drugs”, New England Journal of Medicine, vol. 367, no. 18, pp.1679-81, Nov, 2012.
  • [7] V. Marinkovic, M. Odalovic, I. Tadic, D. Krajnovic, I. Mandic I, H.L. Rogers. “Person-Centred Care Interventions in Pharmaceutical Care In Intelligent Systems for Sustainable Person-Centered Healthcare”, Cham: Springer International Publishing, pp. 53-68, Feb, 2022.
  • [8] A.T. Yusuf, İ. Bahşi, Z. Tataroğlu, M. Orhan, M. Çetkin. “Dr. Charles Ambroise Bernard: Türkiyede Adli Otopsinin Başlangıcı”, Adnan Menderes Üniversitesi Sağlık Bilimleri Fakültesi Dergisi, vol. 2, no. 3, pp. 155-8, Oct, 2018.
  • [9] Y. Yavuz.. “Batılaşma Döneminde Osmanlı Sağlık Kuruluşları”, ODTÜ Mimarlık Fakültesi Dergisi, vol. 8, no.2, pp. 123-142, 1988.
  • [10] M. Kılınç. “Türkiye’de 2. Meşrutiyet Dönemi Mesleki Teknik Yüksekokullarının Tarihi Gelişimi”, International Journal Of Social Science Research, vol. 4, no. 2, pp.14-38, 2015.
  • [11] N. Yıldırım, S.E. Gürkan. “Eczacılık Mevzuatımızın Tarihsel Sürecinde Eczane Açma/Eczaci Olma Koşulları Ve Hekim/Eczaci İlişkisi (1852-1953)”, Osmanlı Bilimi Araştırmaları, vol. 11, no. 1, pp.291-303, Jun, 2010.
  • [12] E. Kâhya, A.D. Erdemir. “Osmanlılardan Cumhuriyete Tıp ve Sağlık Kurumları”, Türkiye Diyanet Vakfı Yayınları, p. 466, Ankara, 2000.
  • [13] A. Baytop. “Prof. Kâmil Karamanoğlu'nun (1920-1976) Botanik Gezileri ve Bitki Koleksiyonu”, Osmanlı Bilimi Araştırmaları, vol. 8, no. 2, pp.83-9, Jun, 2007.
  • [14] N. Yıldırım, S. Şahin, A.T. Bağcı Bosi. “Evaluation of the Use of Information Technologies in Health Promotion Activities in Primary Health Care in Turkey”, TAF Prev Med Bull, vol. 16, no. 3, pp. 197-204, 2017.
  • [15] L.B. Hurteau, N.J. Hogue. “Pharmacy benefit considerations for continuous glucose monitoring acquisition: Vermont Medicaid experience”, Journal of Managed Care & Specialty Pharmacy, vol. 29, no. 5, pp.550-6, May, 2023.
  • [16] Ü.L. Refika, E.A. Atilla. “Sağlık hizmetlerinde bilişim sistemleri ve e-sağlık: Ankara ili örneği”, Gazi İktisat ve İşletme Dergisi, vol. 12, no. 6, pp.86-100, Feb, 2020.
  • [17] T. Çınarlı, S. Bostan, “Eczane Bilgi Sistemlerinin Kullanımı: Sorunlar ve Çözüm Önerileri”, Ankara Sağlık Hizmetleri Dergisi, vol. 17, no. 4, pp. 1-10, 2018.
  • [18] Ö. Sebetci, M.C. Hanaylı, G.G. Dönük. “Hastanelerin Dijitalleşme Sürecinde HIMSS-EMRAM Modeli Kullanımının Dünyada ve Türkiye'deki Genel Durumunun İncelenmesi” İşletme Araştırmaları Dergisi, vol. 9 no.4, pp. 360-374, 2017.
  • [19] A. Purwanto. “COVID-19 pandemic and home online learning system: Does it affect the quality of pharmacy school learning?”, Sys Rev Pharm, vol. 11, no. 8, pp. 524-30, 2020.
  • [20] M. Koca, Y.B. Gulhan, S, Yılmaz. “In Terms Of Hospital Management, Employee Perception Of Hospital Automation System”, Pressacademia Procedia, vol. 3, no. 1, pp.770-82, 2017.
  • [21] O. Işık, M. AkbolatM. “Hastanelerde Bilgi Sistemi ve Bilgi Teknolojileri Kullanımı: Tıbbi Sekreterler Üzerine Bir Araştırma”, Ankara Sağlık Hizmetleri Dergisi, vol. 9, no. 1, pp.11-23, May, 2010.
  • [22] S. Limon. “Hastanelerdeki tibbi dokümanlarin geleneksel ortamdan elektronik ortama dönüşümü”, Uygulamalı Sosyal Bilimler ve Güzel Sanatlar Dergisi, vol. 1, no. 1, pp. 30-9, 2019.
  • [23] A.L. Hume, J. Kirwin, H.L. Bieber, R.L. Couchenour, D.L. Hall, A.K. Kennedy, N.M. LaPointe, D.O.C. Burkhardt, K. Schilli, T. Seaton. “Improving care transitions: current practice and future opportunities for pharmacists”, Pharmacotherapy: The Journal of Human Pharmacology and Drug Therapy, vol. 32, no.11, pp. e326-37, 2012.
  • [24] C. Pires. “A SWOT Analysis of Pharmacy Students’ Perspectives on e-Learning Based on a Narrative Review”, Pharmacy, vol. 11, no. 3, p. 89, May, 2023.
  • [25] R. Sweis, S. Abed, Z.B. AlZu'bi, T. Suifan, W. AlBalkhy, N. Sweis, M. Jaradat. “The relation between information technology adoption and the pharmacists' job satisfaction in the chain community pharmacy in Amman”, International Journal of Business Innovation and Research, vol. 27, no. 3, pp. 297-314, 2022.
  • [26] E. Alhmoud, D. Al Khiyami, R. Barazi, M. Saad, A. Al-Omari, A. Awaisu, R. El Enany, M. Al Hail. “Perspectives of clinical pharmacists on the provision of pharmaceutical care through telepharmacy services during COVID-19 pandemic in Qatar: A focus group”, Plos one, vol. 17, no. 10, p. e0275627, Oct, 2022.
  • [27] B. Marshall, P. Cardon, A. Poddar, R. Fontenot. “Does sample size matter in qualitative research?: A review of qualitative interviews in IS research”, Journal of computer information systems, vol. 54, no. 1, pp. 11-22, Sep, 2013.
  • [28] M.Q. Patton. Qualitative Research & Evaluation Methods (3rd ed.). Sage Publications, 2002.
  • [29] M. G. Morgan, B. Fischhoff, A. Bostrom, C.J. Atman. Risk communication: A mental models approach. Cambridge University Press, 1st Ed. 2002.
  • [30] G. Guest, A. Bunce, L. Johnson. How many interviews are enough? An experiment with data saturation and variability, Field methods, vol. 18 no. 1, pp. 59-82, Feb, 2006.
  • [31] Ö. Sebetci, M, Çetin. “Developing, applying and measuring an e-Prescription Information Systems Success Model from the persperctives of physicians and pharmacists”, Health Policy and Technology, vol. 5, no.1, pp. 84-93, Mar, 2016.
  • [32] A.I. Shanizza, N.A. Manan, T.I. Theng, A.S. Thang, N. Rohani, M.Z. Hasan, M. Subramaniam, E.R. Anuar, N.A. Halim. “User Satisfaction Survey on the Implementation of Pharmacy Information System and Clinic Pharmacy System (PhIS & CPS) in Ministry of Health Malaysia Facilities”, Pharmacy Research Reports, vol. 37, Dec, 2022.
  • [33] N. Cobelli, A. Chiarini. “Improving customer satisfaction and loyalty through mHealth service digitalization: New challenges for Italian pharmacists”, The TQM Journal, vol. 32, no. 6, Feb, 2020.
  • [34] A. Omotosho, J. Emuoyibofarhe, P. Ayegba, C. Meinel. “E-prescription in Nigeria: A survey”, Journal of Global Pharma Technology, pp. 58-64, 2018.
  • [35] O.K. Odukoya, J.A. Stone, M.A. Chui. “How do community pharmacies recover from e-prescription errors?”, Research in Social and Administrative Pharmacy, vol. 10, no. 6, pp. 837-52, Nov, 2014.
  • [36] A.E. Mahalli, S.H. El-Khafif, W. Yamani. “Assessment of pharmacy information system performance in three hospitals in Eastern Province, Saudi Arabia”, Perspectives in health information management, vol. 13, 2016.
  • [37] S. Bayati, P. Bastani, Z.M. Sagheb, S. Jamalabadi, M. Samadbeik. “The performance implications of pharmacy information system at the university teaching hospitals of Shiraz, Iran: Cluster approach”, Journal of Advanced Pharmaceutical Technology & Research, vol. 8, no. 4, p. 125, Oct, 2017.
  • [38] C.D. Mahoney, C.M. Berard-Collins, R. Coleman, J.F. Amaral, C.M. Cotter. “Effects of an integrated clinical information system on medication safety in a multi-hospital setting”, American Journal of Health-System Pharmacy, vol. 64, no. 18, pp.1969-77, Sep. 2007.
  • [39] Majistral Eczacıları Derneği. “Eczacılara Yapılan Haksız ve Hukuka Aykırı Uygulamayı Reddediyoruz!”. Access online on 28 June 2023 at https://www.majistraleczader.org/duyuru-detay.php?id=3.
  • [40] P. Svoboda, T.M. Ghazal, M.A. Afifi, D. Kalra, M.T. Alshurideh, H.M. Alzoubi. Information systems integration to enhance operational customer relationship management in the pharmaceutical industry. In Proceedings of the International Conference on Artificial Intelligence and Computer Vision (AICV2021) 2May 29 (pp. 553-572). Cham: Springer International Publishing, 2021.
There are 40 citations in total.

Details

Primary Language English
Subjects Health Care Administration
Journal Section Research Articles
Authors

Ömür Can Çam 0009-0009-0314-1806

Salim Yılmaz 0000-0003-2405-5084

Metin Ateş 0000-0003-1457-6484

Project Number None
Publication Date August 27, 2023
Published in Issue Year 2023 Volume: 4 Issue: 2

Cite

IEEE Ö. C. Çam, S. Yılmaz, and M. Ateş, “Satisfaction Status of Pharmacists Towards Pharmacy Information Systems: A Qualitative Study”, Journal of Innovative Healthcare Practices, vol. 4, no. 2, pp. 87–102, 2023, doi: 10.58770/joinihp.1314754.
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