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ORGANIZATIONAL TRUST: A SCALE DEVELOPMENT STUDY

Year 2021, Volume: 2 Issue: 1, 42 - 59, 01.07.2021

Abstract

In this study, in order to determine the organizational trust practices in enterprises / institutions operating in all sectors, based on the sectors of health, education and industry, which are the sectors where the organizational trust variable is considered to be important, an "Organizational Trust Scale" is It is aimed to be developed. The study was carried out with the data obtained from three different sample groups, health, education and industry sector. As the data collection tool, a draft scale consisting of 18 items prepared by the working group in the form of 5-point Likert in line with the literature that was used as a reference. The data were analyzed with a soft-ware package program. EFA and CFA were conducted in line with the validity and reliability studies. According to the analysis results, "Organizational Trust Scale" consists of three sub-dimensions and 17 items. In addition, as a result of the reliability analysis, the scale was found to be highly reliable. It is considered that the Organizational Trust Scale will fill a gap in the field by meeting an important need for determining and measuring organizational trust in future studies, with its three-dimensional structure, which includes trust in colleagues, trust in the manager and trust in the institution.

References

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  • Atkinson, C. (2007). Trust and the psychological contract. Employee Relations, 29(3), 227-246.
  • Atkinson, S. ve Butcher, D. (2003). Trust In Managerial Relationships. Journal of Managerial Psychology, 18(4),282-304.
  • Augustine, N. R., (1995), “Managing the Crisis You Tried to Prevent”, Harward Business Review, November- December, s. 156.
  • Avram, E., Lonescu D. ve Mincu, L. (2015). Perceived Safety Climate and Organizational Trust: The Mediator Role of Job Satisfaction Procedia -Social and Behavioral Sciences, 187, 679-684.
  • Basit A. A. (2017), Trust in Supervisor and Job Engagement: Mediating Effects of Psychological Safety and Felt Obligation, The Journal of Psychology, 151(8), s.701- 721.
  • Bayık, M. ve Gürbüz, S., (2016). Ölçek uyarlamada metodoloji sorunu: yönetim ve örgüt alanında uyarlanan ölçekler üzerinden bir araştırma, The Journal of Human and Work, Volume 3(1), pp 1-20.
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  • Brehrn, J. ve S. Gates (2002). Teaching, Tasks and Trust: Functions of The Public Executive. New York: Russell Sage Foundation.
  • Bulińska-Stangrecka H., Bagieńska A. (2019), HR Practices for Supporting Interpersonal Trust and Its Consequences for Team Collaboration and Innovation, Sustainability, 11(16), 4423.
  • Bulińska-Stangrecka, H., Bagieńska, A. (2018), Investigating the Links of Interpersonal Trust in Telecommunications Companies, Sustainability, 10(7), pp. 1-17.
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  • Chu, H. C., Yang, Y. F. ve Chen, C. Y. (2011). The Dyadic effect of leadership and conflict management on trust in the context of life insurance companies in Taiwan African Journal of Business Management, 5 (11), 4272-4285.
  • Colquitt, J. A., LePine, J. A., Piccolo, R. F., Zapata, C. P., ve Rich, B. L. (2012). Explaining the justice–performance relationship: Trust as exchange deepener or trust as uncertainty reducer? Journal of Applied Psychology, 97(1), 1–15.
  • Cook, J., Wall, T., (1980). New Work Attitude Measures Of Trust, Organizational Commitment and Personal Need Non-Fulfillment, Journal of Occupational Psychology, 53, 39-52.
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  • Çalışkan, A., Akkoç, İ. ve Turunç, Ö. (2019). Yenilikçi davranış: bir ölçek uyarlama çalışması. Uluslararası İktisadi ve İdari Bilimler Dergisi, 5 (1), 94-111.
  • Çalışkan, A. ve Pekkan, N. Ü. (2020). Örgütsel dışlanma: bir ölçek uyarlama çalışması, Uluslararası İktisadi ve İdari Bilimler Dergisi, 6 (1), 51-60.
  • De Vellis, R. F. (2003). Scale Development: Theory and Applications (2nd ed., Vol. 26). Thousand Oaks, CA: Sage Publications.
  • Douglas., C. ve Zivnuska S. (2008). Developing Trust In Leaders: An Antecedent of Firm Performance. Advanced Management Journal, 73 (1), 20-28.
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  • Hall, M.A., Dugan E., Zheng B. ve Mishra A. K. (2001). Trust in physicians and medical institutions: what is it, can it be measured, and does it matter? The milbank quarterly, 79(4), 613-639.
  • Hoe, S. (2007). Is interpersonal trust a necessary condition in organisational learning? Journal of Organizational Transformation and Social Change, 4(2), 149-156.
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  • Jarvenpaa, S.L., Knoll, K. ve Leidner D.E. (1998), Is Anybody Out There? Antecedents of Trust in Global Virtual Teams. Journal of Management Information Systems, 14(4), 29-64.
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ÖRGÜTSEL GÜVEN: BİR ÖLÇEK GELİŞTİRME ÇALIŞMASI

Year 2021, Volume: 2 Issue: 1, 42 - 59, 01.07.2021

Abstract

Bu çalışmada, örgütsel güven değişkeninin önemli olduğu düşünülen sektörler olan sağlık, eğitim ve sanayi sektörlerinden hareketle, tüm sektörlerde faaliyet gösteren işletme/kurumlardaki örgütsel güven uygulamalarını belirleyebilmek, bilimsel yöntemlere dayanarak geçerliği ve güvenirliği yüksek bir ölçme aracı ile ölçebilmek için bir “Örgütsel Güven Ölçeği” geliştirilmesi amaçlanmıştır. Çalışma, sağlık, eğitim ve sanayi sektörü olmak üzere üç farklı örneklem grubundan elde edilen veriler ile yapılmıştır. Veri toplama aracı olarak çalışma grubu tarafından, literatür doğrultusunda 5’li Likert şeklinde hazırlanan 18 maddeden oluşan taslak ölçek kullanılmıştır. Veriler paket program ile analiz edilmiştir. Geçerlik ve güvenirlik çalışmaları doğrultusunda KFA ve DFA yapılmıştır. Analiz sonuçlarına göre “Örgütsel Güven Ölçeği” üç alt boyut ve 17 maddeden oluşmuştur. Ayrıca, yapılan güvenilirlik analizleri sonucunda ölçeğin yüksek düzeyde güvenilir olduğu tespit edilmiştir. Örgütsel Güven Ölçeğinin, çalışma arkadaşlarına duyulan güven, yöneticiye duyulan güven ve kuruma duyulan güveni içeren üç boyutlu yapısı ile, bundan sonra yapılacak araştırmalarda örgütsel güveni belirlemeye ve ölçmeye yönelik önemli bir ihtiyacı karşılayarak alandaki bir boşluğu dolduracağı değerlendirilmektedir.

References

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  • Akkoç, İ., Çalışkan, A. ve Turunç, Ö. (2012). Örgütlerde Gelişim Kültürü ve Algılanan Örgütsel Desteğin İş Tatmini ve İş Performansına Etkisi: Güvenin Aracılık Rolü”, Yönetim ve Ekonomi, 19(1), 105-135.
  • Asunakutlu, T. (2007). Güven, Kültür ve Örgütsel Yansımaları, R. Erdem, C.Ş. Çukur (Editör) içinde, Kültürel Bağlamda Yönetsel-Örgütsel Davranış, Türk Psikologlar Derneği Yayınları, 231-265, Ankara.
  • Atkinson, C. (2007). Trust and the psychological contract. Employee Relations, 29(3), 227-246.
  • Atkinson, S. ve Butcher, D. (2003). Trust In Managerial Relationships. Journal of Managerial Psychology, 18(4),282-304.
  • Augustine, N. R., (1995), “Managing the Crisis You Tried to Prevent”, Harward Business Review, November- December, s. 156.
  • Avram, E., Lonescu D. ve Mincu, L. (2015). Perceived Safety Climate and Organizational Trust: The Mediator Role of Job Satisfaction Procedia -Social and Behavioral Sciences, 187, 679-684.
  • Basit A. A. (2017), Trust in Supervisor and Job Engagement: Mediating Effects of Psychological Safety and Felt Obligation, The Journal of Psychology, 151(8), s.701- 721.
  • Bayık, M. ve Gürbüz, S., (2016). Ölçek uyarlamada metodoloji sorunu: yönetim ve örgüt alanında uyarlanan ölçekler üzerinden bir araştırma, The Journal of Human and Work, Volume 3(1), pp 1-20.
  • Brattström, A., Bachmann, R. (2018) Cooperation and Coordination: The role of trust in inter-organizational relationships, in: Searle, R. H., and Nienaber, A.M.I. and Sitkin, S.B., (eds.), The Routledge Companion to Trust. Routledge, pp. 129-142.
  • Brehrn, J. ve S. Gates (2002). Teaching, Tasks and Trust: Functions of The Public Executive. New York: Russell Sage Foundation.
  • Bulińska-Stangrecka H., Bagieńska A. (2019), HR Practices for Supporting Interpersonal Trust and Its Consequences for Team Collaboration and Innovation, Sustainability, 11(16), 4423.
  • Bulińska-Stangrecka, H., Bagieńska, A. (2018), Investigating the Links of Interpersonal Trust in Telecommunications Companies, Sustainability, 10(7), pp. 1-17.
  • Büyüköztürk, Ş. (2006). Sosyal Bilimler İçin Veri Analizi: İstatistik, Araştırma Deseni SPSS Uygulamaları ve Yorum. Ankara: PegemA Yayıncılık.
  • Byrne, B. M. (1994). Structural Equation Modeling With EQS and EQS/Windows. Thousand Oaks, CA: Sage Publications.
  • Casimir, G., Lee, K. ve Loon, M. (2012), “Knowledge sharing: influences of trust, commitment and cost”, Journal of Knowledge Management, Vol. 16 No. 5, pp. 740-753.
  • Chu, H. C., Yang, Y. F. ve Chen, C. Y. (2011). The Dyadic effect of leadership and conflict management on trust in the context of life insurance companies in Taiwan African Journal of Business Management, 5 (11), 4272-4285.
  • Colquitt, J. A., LePine, J. A., Piccolo, R. F., Zapata, C. P., ve Rich, B. L. (2012). Explaining the justice–performance relationship: Trust as exchange deepener or trust as uncertainty reducer? Journal of Applied Psychology, 97(1), 1–15.
  • Cook, J., Wall, T., (1980). New Work Attitude Measures Of Trust, Organizational Commitment and Personal Need Non-Fulfillment, Journal of Occupational Psychology, 53, 39-52.
  • Cummings, L.L., ve Bromiley P. (1996). The Organizational Trust Inventory (OTI): Development and validation. In R. M. Kramer ve T. R.Tyler (Eds.), Trust in organizations: Frontiers of theory and research. Thousand Oaks, CA: Sage Publications.
  • Çalışkan, A. (2019). Değişime direnç: Bir ölçek uyarlama çalışması, Süleyman Demirel Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 24, (2), 237-252.
  • Çalışkan, A., İ. Akkoç ve Turunç, Ö. (2011). Örgütsel Performansın Artırılmasında Motivasyonel Davranışların Rolü: Yenilikçilik ve Girişimciliğin Aracılık Rolü”, Süleyman Demirel Üniversitesi İktisadi ve İBF Dergisi, 16(3), 363-401.
  • Çalışkan, A., Akkoç, İ. ve Turunç, Ö. (2019). Yenilikçi davranış: bir ölçek uyarlama çalışması. Uluslararası İktisadi ve İdari Bilimler Dergisi, 5 (1), 94-111.
  • Çalışkan, A. ve Pekkan, N. Ü. (2020). Örgütsel dışlanma: bir ölçek uyarlama çalışması, Uluslararası İktisadi ve İdari Bilimler Dergisi, 6 (1), 51-60.
  • De Vellis, R. F. (2003). Scale Development: Theory and Applications (2nd ed., Vol. 26). Thousand Oaks, CA: Sage Publications.
  • Douglas., C. ve Zivnuska S. (2008). Developing Trust In Leaders: An Antecedent of Firm Performance. Advanced Management Journal, 73 (1), 20-28.
  • Ercan İ ve Kan İ. (2004). Ölçeklerde güvenirlik ve geçerlik, Uludağ Üniversitesi Tıp Fakültesi Dergisi, 30(3):211-216.
  • Fornell, C., ve Larcker, D. F. (1981). Evaluating Structural Equation Models with Unobservable Variables and Measurement Error. Journal of Marketing Research, 18(1), 39-50.
  • Gilbert, J.A., ve Tang, T.L.P. (1998). An examination of organizational trust antecedents. Public Personnel Management, 27(3), 321-338.
  • Gürbüz, S. ve Şahin, F. (2018). Sosyal Bilimlerde Araştırma Yöntemleri (5. Baskı). Ankara: Seçkin Yayıncılık.
  • Hair, J. F. J., Black, W. C., Babin, B. J., ve Anderson, R. E. (2010). Multivariate Data Analysis, Seventh Edition Prentice Hall.
  • Hall, M.A., Dugan E., Zheng B. ve Mishra A. K. (2001). Trust in physicians and medical institutions: what is it, can it be measured, and does it matter? The milbank quarterly, 79(4), 613-639.
  • Hoe, S. (2007). Is interpersonal trust a necessary condition in organisational learning? Journal of Organizational Transformation and Social Change, 4(2), 149-156.
  • Jafri, H. (2012). Influence Of Psychological Contract Breach On Organizational Citizenship Behaviour And Trust. Psychology Study, 57 (1), 29-36.
  • Jarvenpaa, S.L., Knoll, K. ve Leidner D.E. (1998), Is Anybody Out There? Antecedents of Trust in Global Virtual Teams. Journal of Management Information Systems, 14(4), 29-64.
  • Kalaycı, Ş. (2006). Faktör analizi. SPSS Uygulamalı Çok Değişkenli İstatistik Teknikleri, Asil Yayın Dağıtım.
  • Kaltiainen J., Lipponen J., Petrou P. (2018), Dynamics of trust and fairness during organizational change Implications for job crafting and work engagement, in: Vakola M., Petrou P. (eds.) Organizational Change Psychological effects and strategies for coping, Routledge, London.
  • Kramer, R. M. (2009). Rethinking Trust, Harvard Business Review, 87(6), 68-77.
  • Lagrosen, S. ve Lagrosen, Y. (2012). Trust and quality management: Perspectives from marketing and organisational learning. Total Quality Management and Business Excellence, 23(1), 13-26.
  • Larzelere, R., ve Huston, T.L. (1980). The Dyadic Trust Scale: Toward Understanding Interpersonal Trust In Close Relationships. Journal of Marriage and the Family, 595-604. Lewis, J. D. ve Weigert, A. (1985). Trust as a Social Reality. Social Forces, 63, 967–985.
  • Li, P. P. (2008). Toward a geocentric framework of trust: An application to organizational trust. Management and Organization Review, 4(3), 413–439.
  • Macmillan, R., Meyer M. ve Northfield S. (2005). Trust And Its Role In Principal Succession: A Preliminary Examination Of A Continuum Of Trust. Leadership And Policy In Schools, 3(4), 275-294.
  • Mayer R.C., Davis J.H., Schoorman D.F. (1995), An integrative model of organizational trust, Academy of Management Review, 20(3), pp. 709–734.
  • McAllister, D.J. (1995). Affect-and cognition-based trust as foundations for interpersonal cooperation in organizations. Academy of Management Journal, 38(1), 24-59.
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There are 75 citations in total.

Details

Primary Language Turkish
Journal Section Research Articles
Authors

Abdullah Çalışkan 0000-0001-5746-8550

Publication Date July 1, 2021
Submission Date May 12, 2021
Acceptance Date June 4, 2021
Published in Issue Year 2021 Volume: 2 Issue: 1

Cite

APA Çalışkan, A. (2021). ÖRGÜTSEL GÜVEN: BİR ÖLÇEK GELİŞTİRME ÇALIŞMASI. Antalya Bilim Üniversitesi Uluslararası Sosyal Bilimler Dergisi, 2(1), 42-59.

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